Business Analysis Consultant
2 days ago
Employment Type: Full-time
We are seeking a highly motivated ServiceNow Business Process Consultant to join our team. The ideal candidate will bridge the gap between business needs and technology, ensuring seamless adoption of ServiceNow solutions. You will work closely with clients and stakeholders to analyze requirements, design process improvements, and implement scalable ServiceNow workflows that drive efficiency and business value.
Engage with business stakeholders to gather, analyze, and document requirements for ServiceNow implementations.
Translate business processes into ServiceNow workflows and functional solutions.
Lead workshops, process mapping, and gap analysis sessions to align platform capabilities with business goals.
Provide expertise in ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on project requirements.
Partner with technical teams to ensure solution designs meet business needs.
Act as a trusted advisor to clients on ServiceNow best practices and roadmap strategies.
Support change management, user training, and adoption initiatives.
5–10 years of experience in business process consulting, with at least 3 years in ServiceNow.
~ Strong understanding of ITIL framework and process design.
~ Experience with ServiceNow modules such as ITSM, ITOM, HRSD, or CSM.
~ Excellent skills in documentation, business analysis, and requirement gathering.
~ ServiceNow certification(s) such as Certified System Administrator (CSA) , Certified Implementation Specialist (CIS) , or ServiceNow Business Process Consultant Certification is a plus.
Experience in Agile/Scrum methodologies.
Familiarity with automation, AI/ML, and digital transformation initiatives.
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