Customer Support Associate

2 days ago

Bangalore, India Firstsource Full time

Job Title: Customer Support Associate – International Voice

Grade: H1/H2

Job Category: CSA / Sr. CSA

Function/Department: Operations

Reporting to: Team Leader

Role Description: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities (Indicative not exhaustive)

• Revert on calls to customer on a variety of issues • Update and process information accurately into the system(s)

• Resolve customer problems in a timely manner

• Take ownership & deliver on customer commitments

• Liaise with others within the process in the event where a customer query cannot be resolved at first point of

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