Ujjivan Small Finance Bank | Lead-Digital Business Banking

2 days ago

bangalore, India Ujjivan Small Finance Bank Full time
POSITION DESCRIPTION
JOB TITLE
Lead-Digital Business Banking and Automation
GRADE
AVP-I
DEPARTMENT
Digital Banking
LOCATION
HO
SUB-DEPARTMENT
TYPE OF POSITION
Full-time
REPORTS TO
Head – Digital Channels
REPORTING INTO
Product Expert – RPA
Specialist Product (Digital Banking)
ROLE PURPOSE & OBJECTIVE
To design, drive and deliver Digital Products/solutions for Current Account and Non-Individual Customer segment
To work customer communication and engagement plan for usage of Digital products and usage among Current A/c and Non-Individual Customer segment.
Develop and execute Digital roadmap and strategy to support Business with Digital solutions/platforms for serving their customer segment
Responsible to plan and execute RPA projects across departments
SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
Capex Budget Rs 20-25 Crore
Opex Budget Rs 2-5 Crore
All Digital solution / platform designed to serve non-individual Customers
Engagement program with Business Team and Customers
Partners – 4-5
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business/ Financials
Develop & Execute Digital solution/product roadmap for Non-Individual customer segment
Develop and roll out digital services for Non-individual Customers
Drive Digital adoption program across non-individual segments
Responsible for percentage of customers to be on-boarded and active on digital platform/services
Partner with business and developing features and functionality to bring customers on business net banking for higher CASA balances
Develop a plan to automate all mundane process across departments
Customer (Both Internal & External)
Develop a learning document for all digital solutions to help customers in onboarding and first-time usage
Create a Customer engagement plan and collect Customer feedback on solutions and work on feedback with product team
Review Customer onboarding journey TAT and complaints, extract problems statement from complaints and identify solution
Create a method to communicate new enhancements / service additions to Customers
Internal Process
Monitoring Digital Business applications KRI/KPI
Set out process and policies to address customer complaints and NPS
Monthly/Quarterly reporting to RBI for transactions made through digital channels
Provide feedback on new development and enhancements proposed / developed by Product team
Keep Policies/Manuals/SOPs are up to date updated with version control
Compliant to regulatory requirement on Digital business application / RPA
Responsible to close any control function observations in time and ensure no reoccurrence of issue.
Innovation & Learning
Conducting training / refresher for different business – MSE/TASC/Branch banking/FIG
Develop training module and integrate it in HR learning application
Monitor progress and innovations in the industry related to Business solutions and keep abreast with developments
Participate in mandatory training courses and other programs/courses helps in developing skills for better performance
MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
Educational
Qualifications
MBA or equivalent degree
Experience (Years and Core Experience Type)
5-8 years of experience in Managing Corporate Net Banking, Corporate mobility solution, any digital solution for non-individual customers
Work experience as Business Analyst/Product management in this domain is preferred
Experience in Branch Banking / Managing Corporate products
Certifications
Banking programs offered by IIBF
Functional Skills
Knowledge of Corporate Banking products
Project Management
Stakeholder Management
Understanding of compliance around Digital Banking
Behavioral Skills
Team work
Decision Making
Assertiveness
Competencies
He/she should possess soft skills such as interpersonal skills, communication, numeric and analytical skills, logical reasoning, and an in-depth understanding of sales and customer relationships.
Driving Innovation
Facilitating Change

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