Ujjivan Small Finance Bank | Team Leader

1 month ago


bangalore, India Ujjivan Small Finance Bank Full time

POSITION DESCRIPTION


JOB TITLE

Team Leader - Outbound Phone Banking

GRADE

M


DEPARTMENT

Phone Banking

LOCATION

HO


SUB-DEPARTMENT

Corporate Phone Banking

TYPE OF POSITION

Full-time


REPORTS TO

Specialist-Outbound Phone Banking

REPORTING INTO

Officers/Senior officers Phone Banking -Outbound



ROLE PURPOSE & OBJECTIVE

Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service

Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition.

Track conversion across campaigns and products.

Assists internal verticals in understanding sales opportunities and generate leads across product lines.

Conduct basic training for tele callers for their campaigns.


SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

NA

NA


KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

Monthly target adherence

Increase lead conversion from cross selling

Value Generation from campaigns

Regular follow up with business team and coordinating with branches and other alternate channels

Design new campaigns

Customer (Both Internal & External)

Market available training opportunities to employees and provide necessary information

Provide performance feedback to team members & responsible for the professional development of the members.

Customer retention checks.

Conduct basic training for tele callers for their campaigns.


Internal Process

Develop models for improving sales lead generation through various campaigns.

Attrition & Shrinkage to be managed within the existing parameters.

Assists Businesses with understanding sales opportunities.


Innovation & Learning

Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and for the team.

Ensure weekly reviews are conducted with the team.

Awareness of standards and best practices of peers in the banking industry

Maintain adequate knowledge of company products, services & processes



  • bangalore, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTION JOB TITLE National Manager-PR and Corporate Communications GRADE SVP DEPARTMENT Marketing LOCATION HO SUB-DEPARTMENT TYPE OF POSITION Full Time REPORTS TO Chief Marketing Officer REPORTING INTO Lead Manager ROLE PURPOSE & OBJECTIVE Establish the reputation of Ujjivan Small Finance Bank (USFB) as India’s leading retail mass-market...


  • bangalore, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTION JOB TITLE National Manager-PR and Corporate Communications GRADE SVP DEPARTMENT Marketing LOCATION HO SUB-DEPARTMENT TYPE OF POSITION Full Time REPORTS TO Chief Marketing Officer REPORTING INTO Lead Manager ROLE PURPOSE & OBJECTIVE Establish the reputation of Ujjivan Small Finance Bank (USFB) as India’s leading retail mass-market...


  • bangalore, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLENational Manager-PR and Corporate CommunicationsGRADESVPDEPARTMENTMarketingLOCATIONHOSUB-DEPARTMENTTYPE OF POSITIONFull TimeREPORTS TOChief Marketing OfficerREPORTING INTOLeadManagerROLE PURPOSE & OBJECTIVEEstablish the reputation of Ujjivan Small Finance Bank (USFB) as India’s leading retail mass-market bank, through a...


  • bangalore, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLEManager-WebsiteGRADEAVP-IDEPARTMENTDigital MarketingLOCATIONHOSUB-DEPARTMENTNATYPE OF POSITIONFull TimeREPORTS TOHead-Digital MarketingREPORTING INTOOfficerROLE PURPOSE & OBJECTIVEManage website pages across product listing, content sections and engagement pages and own UX development, goal tracking and set up of GA/Data...


  • bangalore, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLEManager-WebsiteGRADEAVP-IDEPARTMENTDigital MarketingLOCATIONHOSUB-DEPARTMENTNATYPE OF POSITIONFull TimeREPORTS TOHead-Digital MarketingREPORTING INTOOfficerROLE PURPOSE & OBJECTIVEManage website pages across product listing, content sections and engagement pages and own UX development, goal tracking and set up of GA/Data...


  • bangalore, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLETeam Leader - Outbound Phone BankingGRADEMDEPARTMENTPhone BankingLOCATIONHOSUB-DEPARTMENTCorporate Phone BankingTYPE OF POSITIONFull-timeREPORTS TOSpecialist-Outbound Phone BankingREPORTING INTOOfficers/Senior officers Phone Banking -OutboundROLE PURPOSE & OBJECTIVEResponsible for managing a team of 15 to 20 Officers & Senior...


  • bangalore, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLETeam Leader - Outbound Phone BankingGRADEMDEPARTMENTPhone BankingLOCATIONHOSUB-DEPARTMENTCorporate Phone BankingTYPE OF POSITIONFull-timeREPORTS TOSpecialist-Outbound Phone BankingREPORTING INTOOfficers/Senior officers Phone Banking -OutboundROLE PURPOSE & OBJECTIVEResponsible for managing a team of 15 to 20 Officers & Senior...


  • bangalore, India Ujjivan Small Finance Bank Full time

    Head the Credit Risk for the bank, candidate will be responsible for assessing, managing and mitigating credit risk associated with lending to Micro, Small and Medium Enterprises (MSME) and other retail products of the Bank.Conduct detailed credit analysis on MSME portfolio, including financial and eligibility analysis, cash flow projections, collateral...


  • bangalore, India Ujjivan Small Finance Bank Full time

    Head the Credit Risk for the bank, candidate will be responsible for assessing, managing and mitigating credit risk associated with lending to Micro, Small and Medium Enterprises (MSME) and other retail products of the Bank.Conduct detailed credit analysis on MSME portfolio, including financial and eligibility analysis, cash flow projections, collateral...


  • bangalore, India Ujjivan Small Finance Bank Full time

    Head the Credit Risk for the bank, candidate will be responsible for assessing, managing and mitigating credit risk associated with lending to Micro, Small and Medium Enterprises (MSME) and other retail products of the Bank. Conduct detailed credit analysis on MSME portfolio, including financial and eligibility analysis, cash flow projections, collateral...


  • bangalore, India Ujjivan Small Finance Bank Full time

    ROLE PURPOSE & OBJECTIVEThis role is responsible for Credit analysis along with training of junior credit analyst/RMs.The incumbent will manage the best quality of assets/investments generated by FIG/Treasury in accordance with regulatory standards.KEY DUTIES & RESPONSIBILITIES OF THE ROLE.Business/ Financials:Ensuring complete credit under-writing and due...


  • bangalore, India Ujjivan Small Finance Bank Full time

    ROLE PURPOSE & OBJECTIVE This role is responsible for Credit analysis along with training of junior credit analyst/RMs. The incumbent will manage the best quality of assets/investments generated by FIG/Treasury in accordance with regulatory standards. KEY DUTIES & RESPONSIBILITIES OF THE ROLE. Business/ Financials: Ensuring complete credit under-writing...


  • bangalore, India Ujjivan Small Finance Bank Full time

    Role Purpose & Objective:To develop an Enterprise Risk Management framework for assessing, identifying, monitoring and reducing pertinent business, credit and pillar II risks that could interfere with the Bank's objectives and goals.The role is strategic in nature where integrating the impact of various financial and non-financial risks forms the centrepiece...


  • bangalore, India Ujjivan Small Finance Bank Full time

    Role Purpose & Objective:To develop an Enterprise Risk Management framework for assessing, identifying, monitoring and reducing pertinent business, credit and pillar II risks that could interfere with the Bank's objectives and goals. The role is strategic in nature where integrating the impact of various financial and non-financial risks forms the...


  • bangalore, India Ujjivan Small Finance Bank Full time

    ROLE PURPOSE & OBJECTIVE: Preparation and submission of Bank’s Capital Adequacy and Leverage Ratio to internal and external stakeholders (manual and system generated reports). Liaise with Statutory Auditor(s) in seeking necessary assurances on key risk metrics. Extract/collate and analyze necessary data points/Key Risk Indicators to review Bank level...


  • bangalore, India Ujjivan Small Finance Bank Full time

    ROLE PURPOSE & OBJECTIVE:Preparation and submission of Bank’s Capital Adequacy and Leverage Ratio to internal and external stakeholders (manual and system generated reports).Liaise with Statutory Auditor(s) in seeking necessary assurances on key risk metrics.Extract/collate and analyze necessary data points/Key Risk Indicators to review Bank level...


  • bangalore, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLENational Manager-PR and Corporate CommunicationsGRADESVPDEPARTMENTMarketingLOCATIONHOSUB-DEPARTMENTTYPE OF POSITIONFull TimeREPORTS TOChief Marketing OfficerREPORTING INTOLeadManagerROLE PURPOSE & OBJECTIVEEstablish the reputation of Ujjivan Small Finance Bank (USFB) as India’s leading retail mass-market bank, through a...


  • bangalore, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLEPerformance Marketing ManagerDEPARTMENTMarketingLOCATIONHO/RO/BRANCHSUB-DEPARTMENTDigital MarketingTYPE OF POSITIONFull-timeREPORTS TOLead Performance MarketingREPORTING INTOHead – Digital MarketingROLE PURPOSE & OBJECTIVEEnable the Bank to drive Digital Sales & Marketing through performance marketing across all Paid, Owned and...


  • bangalore, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTION JOB TITLE Performance Marketing Manager DEPARTMENT Marketing LOCATION HO/RO/BRANCH SUB-DEPARTMENT Digital Marketing TYPE OF POSITION Full-time REPORTS TO Lead Performance Marketing REPORTING INTO Head – Digital Marketing ROLE PURPOSE & OBJECTIVE Enable the Bank to drive Digital Sales & Marketing through performance marketing...


  • bangalore, India Ujjivan Small Finance Bank Full time

    POSITION DESCRIPTIONJOB TITLEPerformance Marketing ManagerDEPARTMENTMarketingLOCATIONHO/RO/BRANCHSUB-DEPARTMENTDigital MarketingTYPE OF POSITIONFull-timeREPORTS TOLead Performance MarketingREPORTING INTOHead – Digital MarketingROLE PURPOSE & OBJECTIVEEnable the Bank to drive Digital Sales & Marketing through performance marketing across all Paid, Owned and...