Ujjivan Small Finance Bank | Team Leader
2 days ago
POSITION DESCRIPTION
JOB TITLE
Team Leader - Outbound Phone Banking
GRADE
M
DEPARTMENT
Phone Banking
LOCATION
HO
SUB-DEPARTMENT
Corporate Phone Banking
TYPE OF POSITION
Full-time
REPORTS TO
Specialist-Outbound Phone Banking
REPORTING INTO
Officers/Senior officers Phone Banking -Outbound
ROLE PURPOSE & OBJECTIVE
Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service
Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition.
Track conversion across campaigns and products.
Assists internal verticals in understanding sales opportunities and generate leads across product lines.
Conduct basic training for tele callers for their campaigns.
SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
NA
NA
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business/ Financials
Monthly target adherence
Increase lead conversion from cross selling
Value Generation from campaigns
Regular follow up with business team and coordinating with branches and other alternate channels
Design new campaigns
Customer (Both Internal & External)
Market available training opportunities to employees and provide necessary information
Provide performance feedback to team members & responsible for the professional development of the members.
Customer retention checks.
Conduct basic training for tele callers for their campaigns.
Internal Process
Develop models for improving sales lead generation through various campaigns.
Attrition & Shrinkage to be managed within the existing parameters.
Assists Businesses with understanding sales opportunities.
Innovation & Learning
Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and for the team.
Ensure weekly reviews are conducted with the team.
Awareness of standards and best practices of peers in the banking industry
Maintain adequate knowledge of company products, services & processes
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