
Customer Service Executive
6 days ago
Job Title: Customer Service Executive – International ProcessLocation: Malad- MumbaiJob Type: Full-timeShift Timings: Night Shift / Rotational Shifts (as per international time zones)Job Summary:We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.Key Responsibilities:Handle inbound/outbound calls, emails, or chats from international customers (primarily US/UK/AUS).Address customer queries, complaints, and provide appropriate solutions in a timely manner.Maintain accurate records of customer interactions and follow-up actions.Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).Escalate unresolved issues to higher authorities when required.Stay updated with product knowledge, system updates, and standard procedures.Adhere to company policies and quality standards at all times.Key Requirements:Education: Minimum HSC / Graduate in any discipline.Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).Communication Skills: Excellent verbal and written English communication is a must.Willingness to work in night shifts and rotational shifts.Good computer skills (MS Office, email, CRM tools).Ability to handle pressure and multitask effectively.Customer-focused with a problem-solving attitude.
-
Customer Service
2 weeks ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
-
Customer Service
2 weeks ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
-
Senior Customer Service Executive
2 days ago
Navi Mumbai, India Insight Customer Call Solutions Ltd Full timeRoles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers based on their needs and preferences. Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth. Maintain...
-
Customer Service Executive
2 days ago
Mumbai, India Seven Consultancy Full timeRelaying extensive product information to customers. - Closing sales for the company. - Filing customer records, including contact information, purchases and billings. - Conducting surveys and writing reports based on customer feedback on products and services. - Providing customers with clear instructions to resolve issues. - Rerouting customer calls to...
-
Customer Service Executive
1 week ago
Mumbai, India TECHNOCRATS Full time**Customer service Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Person ensure that a standardized level of service...
-
Customer Service Executive
2 weeks ago
Mira Road, Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full time**Designation - Senior Customer Service Associate (Voice).** **Process - Customer Service (Voice)** **Qualification - HSC** **Shifts - Rotational shifts (24/7)** **Week off-2 Rotational off** **Salary -2.4 to 4.2 Lpa** **Joining - Immediate** **Perks - Cabs facilities till hiring boundary** **Western Rail Network - Mira Road to...
-
Customer Service Executive
4 weeks ago
Mumbai, Maharashtra, India GETSETFIT Full timeCompany Description GETSETFIT is a virtual fitness studio offering a one-stop solution for all fitness and nutrition needs, including myth busting and facts. Role Description This is a full-time on-site role located in Mumbai for a Customer Service Executive at GETSETFIT. The Customer Service Executive will be responsible for managing customer inquiries,...
-
Bpo Customer Service Navi Mumbai
2 weeks ago
Navi Mumbai, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹20,000.00 - ₹30,000.00 per...
-
Customer Service Executive
2 weeks ago
Mumbai, Maharashtra, India Falnest Relocations Full time ₹ 2,50,000 - ₹ 5,00,000 per yearCompany Description Falnest Relocations is a leading global mobility company dedicated to providing seamless and efficient relocation solutions worldwide. Their services include residential relocations, corporate relocations, employee relocations, vehicle relocations, art and artifacts relocations, hospitality logistics, storage services, and short-term...
-
Customer Service Executive
2 weeks ago
Mumbai, Maharashtra, India Envision Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionAt Envision Overseas Education Consultants, we specialize in guiding students toward achieving their dreams of studying at top international universities. Our expert team simplifies the complex process of overseas education, ensuring students and their families feel supported at every step. We offer personalized guidance, boast a global...