Service engineer

1 month ago


Bangalore, India STÄUBLI Full time

Roles and Responsibilities: The job encompasses but is not limited to the following Roles and Responsibilities: ➢ Maintain accurate and reliable service spare parts inventory ➢ Ensuring appropriate and professional communication with customers, customer representatives, contractors, May estimate and propose routine or semi-complex projects ➢ Ensuring all required documentation is completed in proper format and by due dates- this includes items such as Timesheets, Work Orders, Follow Ups, Daily Logs, P-card, expenses, Ensuring proper filing/storage of engineering documentation- drawings, version history, scope documents, RFI's ➢ Call Closure ‐Using our computerized system, a FSE is responsible for closing service calls at time of completion ➢ Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix” ➢ Assisting customers through testing-house, utility, , certification process ➢ The job requires working individually relative to programming, debugging and integration responsibilities, working in a team environment ➢ Analytical minded with ability to work as a team player ➢ Submit timely documentation of service activities and expenses ➢ Work closely with sales and field application specialists to ensure customer expectations are being met ➢ Take care of all the laid out Safety measures internally and externally and adhere to customer instructions ➢ Ensure that the work output adheres to quality requirements and required timelines ➢ Prepare all necessary documentation after the service project and send it to the customer in time ➢ Minimize cost and time of the projects QUALIFICATION B. E./B. Tech. Mechanical Engineering Technical ➢ Good knowledge of installing & troubleshooting the Moulding machines ➢ Good knowledge of taking care of Moulding issues ➢ Knowledge of MS office suite of applications ➢ Knowledge of Service ticketing software Behavioral ➢ Excellent interpersonal, communication & presentation skills ➢ Customer focused and Adept in Customer interfacing skills, able to establish relations with the Internal and external stakeholders ➢ Strong planning & organizing skills ➢ Highly motivated, driven and result oriented ➢ The position is expected to work in shop floor under varying temperature conditions, noise levels, odor & air quality. ➢ Being a Field Service Engineer, the role requires extensive travel as per the requirements of the Customer ➢ The role also requires support extension on all days of the week as per the requirements of the Custome


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