Hytera | Service Engineer | bangalore

2 months ago


bangalore, India Hytera Full time

Job Responsibilities

  • Responsible for the aftersales service, including technical support, maintenance service, spare parts management, customer training, etc., to solve customer problems quickly and efficiently and meet customer service needs.
  • Provide technical support services to dealers and partners, be responsible for building and maintaining service level customer relations in the region, and improve customer service quality and satisfaction.
  • Responsible for the results, efficiency and quality of the daily service delivery work, such as the timely acceptance rate of the project, the completion rate of THE OPERATION and maintenance SLA.


Qualifications

  • Graduate of Electronics and Communications Engineering.
  • Willing to learn various communication solutions and hardware failure analysis.
  • At least 3 years of experience as technical support.
  • Must have a background in IP Networks, CCNA certified is an advantage.
  • Experience in digital 2way radio network standards such as Analog, DMR, TETRA is a plus.
  • Good communication skills.
  • Skills in systems analysis and troubleshooting.
  • Can work in extended hours if necessary.



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