HCLTech | Mega Walk-in Drive | Freshers | 23rd
1 month ago
Dates: 23rd & 24th November
Time: 10:00 AM - 5:00 PM
Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
Work Location: Hyderabad
Contact Persons: Shikha Tanwar (7678561318)
Customer Service Desk Representative
Designation : Process Associate
Eligibility : Freshers (B.Tech, BCA, MCA, M.Tech not eligible)
Job Profile
Handle customer service desk operations in a technical program.
Troubleshoot with a web development background (preferred).
Provide support for Ads, including campaign management and optimization.
Responsibilities
Respond to customer support queries via chat, email & call , ensuring adherence to training standards, frameworks, and policies.
Diagnose and resolve customer issues.
Create and optimize Ads accounts at scale.
Utilize data analysis techniques like regression, classification, and anomaly detection to identify patterns.
Manage tasks through ticketing systems and prioritize client requests to meet SLAs.
Required Technical Skills
Basic understanding of HTML , JavaScript , and CSS .
Familiarity with web concepts and development technologies.
Communication & Customer Service Skills
Excellent written and verbal communication skills.
Display empathy, ownership, and sincerity in addressing customer requirements.
Join us for the Mega Walk-in Drive to explore exciting career opportunities in customer service roles
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