Mega Walk-in Drive | Data Analyst | 23rd

5 days ago

Hyderabad, India HCLTech Full time

HCLTech | Walk-In Drive | Data Analyst | 23rd & 24th November | Hyderabad

Dates: 23rd & 24th November

Time: 10:00 AM - 5:00 PM

Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081

Work Location: Hyderabad

Contact Persons: Shikha Tanwar (7678561318)

HCLTech is Hiring for Data Analyst

Interested candidates can walk in for an interview on:

Dates: 23rd & 24th Nov

Timing: 10:00 AM - 5:00 PM

Walk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081

Work Location: Hyderabad

Contact Persons: Shikha Tanwar: (7678561318) (Call/WhatsApp) / Ashish Durgapal

Please carry:

  • 1 Updated Resume
  • 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)

Designation : Senior Analyst

Experience Required : 3+ years

Shift Timings: Rotational Shifts

Working Days: 5 Days (Work from Office)

Week Offs: Rotational

Cab Facility: Both Sides

Employment Type: Full-Time

Job Profile

  • Monitor KPIs for scaled operations using reports and performance dashboards.
  • Conduct Root Cause Analysis (RCA) and provide insights for performance improvements.
  • Manage SLA performance and trigger Next Best Actions (NBAs) to meet business objectives.

Responsibilities

  • Track real-time performance data and identify gaps.
  • Escalate issues and provide detailed reports to stakeholders.
  • Measure and report SLA adherence across teams.

Required Skills

  • 3+ years of customer service experience in a Command Center or related environment.
  • Proficiency in data analytics , visualization , and reporting .
  • Strong technical and organizational skills, including multitasking across software applications.

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