IT Support Engineer
3 weeks ago
We are seeking experienced IT Support Engineers to Provide front-line & technical support for end-users across Windows, Linux, and Mac OS environments. Also provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. The IT Support Engineer should be capable of handling both Level 1 (basic) and Level 2 (advanced) support tasks as needed.
Responsibilities:
· Serve as the first point of contact for users experiencing technical issues with IT infrastructure.
· Log and classify incidents and service requests, prioritizing them based on urgency and impact.
· Advanced troubleshooting of OS-related errors, application compatibility, and performance issues.
· Handling complex Active Directory tasks, including group policy updates and advanced user account management.
· Manually installing and deploying Windows updates, patches, and hotfixes when required.
· Managing advanced software deployment, including troubleshooting failed installations and package updates.
· Performing network diagnostics, including checking network shares, server connectivity, and resolving DNS issues.
· Disk and storage management tasks, including partitioning, cleanup, and optimizing storage performance.
· Monitoring server health and responding to alerts by analyzing logs and diagnosing high CPU or memory usage.
· Assisting with group policy management, troubleshooting, and enforcement.
· Providing advanced troubleshooting and support for Linux and Mac OS environments
· Handle Server related tasks like patch management, System Administration, Active directory etc.
Technical Skills:
· Operating System: Windows, Linux, etc
· Operations Tools: Service Now, Fresh Service, Jira etc.
· Server: Good knowledge and hands on with Windows Server 2016/19/22 , Ubuntu Server, RHEL, CentOS etc.
· Monitoring Tools: Nagios, Grafana, Solarwinds, PRTG etc.
· Deployment tools: AWS, Azure, SCCM, MDM, Terraform etc.
· Softwares: MS Office, Outlook, Active Directory, O365
· Cloud Platform: AWS/AZURE/Google cloud
· Network: VLAN/DHCP, DNS, VPN IP connectivity etc.
· Security Fundamentals: MFA, GPM, Antivirus, IAM etc.
Preferred Qualifications:
· Experience as System Administrator or should have handled Level 2 Infra support
· IT certifications like MCSA, MCSE, AWS, CCNA etc. are added advantage but not Mandatory.
· Knowledge & experience of O365, Azure, AWS , TCP/IP, DHCP, DNS etc.
· Knowledge of ITSM tools like ServiceNow, BMC, Fresh service etc.
· Knowledge of Monitoring tools for System performance.
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Chennai, Tamil Nadu, India Industrial Support Services Full timeAbout the RoleWe are seeking a highly motivated Diploma Fresher Mechanical Engineer to join our team at Industrial Support Services.The successful candidate will have strong knowledge of mechanical engineering principles and practices, as well as excellent problem-solving skills.
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