Senior Support Engineer

5 months ago

Chennai, India ADCI - Tamil Nadu Full time
Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers

The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Job responsibilities

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily in Java and C++
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Key job responsibilities
On a typical day engineers might dive deep into understanding the root cause of customer issue, investigate why a metric is trending the wrong way, consult with top engineers at Amazon, or discuss radical new approaches to automate operational issues.

Our senior support engineering roles help engineers develop a broad range of skills. Experienced systems development engineers often have leadership impact on their teams by becoming subject matter experts on several services. They develop, build, deploy, operate, sustain, and grow the services in cloud production environments. They are able to utilize trends and metrics to identify opportunities for improvements. They help develop and refine procedures used by their team and internal customers. They are able to develop at a high standard and can deal with new and ambiguous problem domains, while consistently delivering customer impacting change.

BASIC QUALIFICATIONS

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow

PREFERRED QUALIFICATIONS

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

  • Diploma Fresher Mechanical Engineer for Industrial Support Services

    3 weeks ago

    Chennai, Tamil Nadu, India Industrial Support Services Full time

    About the RoleWe are seeking a highly motivated Diploma Fresher Mechanical Engineer to join our team at Industrial Support Services.The successful candidate will have strong knowledge of mechanical engineering principles and practices, as well as excellent problem-solving skills.

  • Senior Cloud Support Engineer

    5 days ago

    Chennai, Tamil Nadu, India Mastech Digital Full time

    Job Title: Senior Cloud Support Engineer - LeadWe are seeking a seasoned technical leader to oversee and ensure the smooth operation of our Level 1 and Level 2 support teams. As a Senior Cloud Support Engineer - Lead, you will provide guidance and direction to your team members, ensuring effective coordination and collaboration among them.

  • Senior Laravel Developer

    2 weeks ago

    Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Job Overview:**We are seeking an experienced Senior Laravel Developer to join our team at Industrial Support Services. As a key member of our development team, you will be responsible for designing, developing, and maintaining scalable and efficient web applications using the PHP Laravel framework.**About the Role:**This is an exciting opportunity for a...

  • Senior Transformer Testing Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Industrial Support Services Full time

    Join Industrial Support Services as a Senior Transformer Testing Manager and take on a leadership role in our testing division. Key Responsibilities:We are seeking a highly skilled professional to oversee the co-ordination of multiple tasks including Offer Submission, Technical Execution of Sites, Report preparation and verification, Invoicing and payment...

  • Senior PLSQL

    6 months ago

    Chennai, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Digital Support Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Company OverviewThe eBook industry is in its early stages of rapid growth and transformation. ADCI - Tamil Nadu is a leading company that is consistently improving the customer experience towards its goal of making every book, ever written, in any language, available in less than 60 seconds.Salary: $120,000 per annumThe Kindle Store team builds and operates...

  • Support Engineer

    7 minutes ago

    Chennai, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you interested in joining the team behind Amazon's newest innovation? Come help us work on world class software for our customers!The Amazon Kindle Reader and...

  • Senior Technical Support Engineer

    3 weeks ago

    Chennai, Tamil Nadu, India Trimble Full time

    About Trimble">Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life.">Job Overview">We are seeking a highly skilled Senior Technical Support Engineer to join our Cloud Software team. As a key member of our support team, you will be responsible...

  • Electrical ENgineer

    2 months ago

    Chennai, India Industrial Support Services Full time

    Company OverviewIndustrial Support Services is an emerging firm established in 2015, specializing in enhancing corporate performance through employee, process, and system improvisation. With a highly professional and trustworthy team, we serve a wide range of clients in Chennai.Job OverviewFull-time position based in Chennai. Competitive salary. Join our...

  • Support engineer

    1 week ago

    Chennai, India Mastech Digital Full time

    Position: Support Engineer(GCP)- Associate, Senior and Lead Location: Chennai, Tamil Nadu(3 day/week) - Relocation assistance will be providedDuration: Full TimeService based Company: Mastech Info Trellis and Mastech DigitalSalary: Open to discussCompany Name: Mastech Digital and Mastech Info TrellisRotational shift5 am - 2 pm IST9 am - 6 pm...

  • Support Engineer

    2 weeks ago

    Chennai, India Mastech Digital Full time

    Position:Support Engineer(GCP)- Associate, Senior and LeadLocation:Chennai, Tamil Nadu(3 day/week) - Relocation assistance will be providedDuration:Full TimeService based Company:Mastech InfoTrellisand Mastech DigitalSalary:Open to discussCompany Name: Mastech Digital and Mastech InfoTrellisRotational shift5 am - 2 pm IST9 am - 6 pm IST2 pm - 11 pm ISTJob...

  • Support Engineer

    2 weeks ago

    Chennai, India Mastech Digital Full time

    Position: Support Engineer(GCP)- Associate, Senior and LeadLocation: Chennai, Tamil Nadu(3 day/week) - Relocation assistance will be providedDuration: Full TimeService based Company: Mastech InfoTrellis and Mastech Digital Open to discussCompany Name: Mastech Digital and Mastech InfoTrellisLink- shift5 am - 2 pm IST9 am - 6 pm IST2 pm - 11 pm...

  • Support engineer

    1 week ago

    Chennai, India Mastech Digital Full time

    Position: Support Engineer(GCP)- Associate, Senior and LeadLocation: Chennai, Tamil Nadu(3 day/week) - Relocation assistance will be providedDuration: Full TimeService based Company: Mastech Info Trellis BXWY and Mastech Digital Open to discussCompany Name: Mastech Digital and Mastech Info TrellisLink- Trellis-Reviews-E3879224.htmRotational shift5...

  • Support Engineer

    1 week ago

    Chennai, India Mastech Digital Full time

    Position: Support Engineer(GCP)- Associate, Senior and LeadLocation: Chennai, Tamil Nadu(3 day/week) - Relocation assistance will be providedDuration: Full TimeService based Company: Mastech InfoTrellis and Mastech Digital Open to discussCompany Name: Mastech Digital and Mastech InfoTrellis Link- (...)Rotational shift5 am - 2 pm IST9 am - 6 pm IST2 pm - 11...

  • Support Engineer

    2 weeks ago

    Chennai, India Mastech Digital Full time

    Position: Support Engineer(GCP)- Associate, Senior and Lead Location: Chennai, Tamil Nadu(3 day/week) - Relocation assistance will be provided Duration: Full Time Service based Company: Mastech InfoTrellis and Mastech Digital Salary: Open to discuss Company Name: Mastech Digital and Mastech InfoTrellis Company Link- Rotational shift 5...

  • Support Engineer

    1 week ago

    Chennai, India Mastech Digital Full time

    Position: Support Engineer(GCP)- Associate, Senior and Lead Location: Chennai, Tamil Nadu(3 day/week) - Relocation assistance will be provided Duration: Full Time Service based Company: Mastech InfoTrellis and Mastech Digital Salary: Open to discuss Company Name: Mastech Digital and Mastech InfoTrellis Rotational shift 5 am -...

  • Support Engineer

    2 weeks ago

    Chennai, India Mastech Digital Full time

    Position: Support Engineer(GCP)- Associate, Senior and Lead Location: Chennai, Tamil Nadu(3 day/week) - Relocation assistance will be provided Duration: Full Time Service based Company: Mastech InfoTrellis and Mastech Digital Salary: Open to discuss Company Name: Mastech Digital and Mastech InfoTrellis Rotational shift 5 am -...

  • Senior Software Engineer – Support

    6 months ago

    Chennai, India Tagit Full time

    Position Senior Software Engineer – Support Opportunity Tagit is an award-winning digital solutions company, specialised in providing omnichannel digital banking engagement solutions for leading banks across Asia, the Middle East, and Africa. The Company works closely with clients to develop and implement a holistic roadmap that is aligned to...

  • Senior Application Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Getinz Full time

    At Getinz, we are seeking a highly skilled Senior Application Support Engineer to join our team. As an essential member of our technical team, you will be responsible for providing top-notch support and expertise in application maintenance, troubleshooting, and optimization.Job Summary:We are looking for a motivated and experienced individual to fill this...

  • Senior Quality Assurance Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Job Overview**We are seeking an experienced Senior Quality Assurance Specialist to join our team at Industrial Support Services in Thirumudivakkam, Tamil Nadu, India.The successful candidate will have a strong understanding of quality control principles and practices, with 1-3 years of experience as a Quality Inspector or in a similar role.**Key...