myGwork | Sr. Headcount Planner, CXQO
2 days ago
DESCRIPTION:
Amazon Go is a new kind of store with no lines and no checkout-you just grab and go Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go Check it out at amazon.com/go.
AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.
We are looking for a Headcount Planner - who is passionate about customer experience, thinks and acts globally, a strong communicator and networker to build successful working relationships across worldwide Amazon Go network and has the edge to drive industry standard innovations. The ideal candidate will need to possess a strong schedule optimization background that enables him/her to manage quantitative planning to achieve productivity goals for the site, possess analytical background that enables him/her to manage global network planning, experience a wide range of problem solving situations which are strategic to real-time to identify opportunities for improvement and is able to extensively use data collection for further analysis.
You should be comfortable exercising judgement and making decisions in an ambiguous environment. Developing positive working relationships and utilizing strong influencing skills across multiple stakeholders will be key to success in the role. You will need a keen eye for numbers and should excel at running planning and operations of all stake holders efficiently. Technical issues shouldn't faze you. You must be comfortable operating all of the systems, tools and devices used on your team. You will remove roadblocks for your team by guiding them on what issues should be escalated to support teams and what they can solve on their own. You have a demonstrated history of thinking on your feet and identifying efficient short-term fixes while looking into a longer term solution.
You lead by example and are a role model when it comes to insisting on the highest standards and maintaining an atmosphere of respect for customers. No task is beneath you. You fully live the Amazon Leadership Principles and are passionate about helping your team do the same. You have a high bar for quality and hold your team to the same standards. This role requires candidates to be flexible to working in Night shifts and Rotational Week offs.
Key job responsibilities
Working on a diverse project portfolio supporting CXQO Capacity Planning initiatives and strategy.
· The successful candidate will work in lock step with multiple business teams, CXQO Operations, Global Outsourcing, Program Management and Finance leadership
· Create optimized headcount and hiring plans for Amazon's CXQO business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness
· Partner with CXQO technology teams on new initiatives, including launch of industry-leading decision support tools
· Create new reporting & analytics opportunities by analyzing and understanding key planning processes
· Coordinate with Operations, Global Outsourcing, HR/Recruiting and Finance teams to analyze historical data and forecast demand
· Support local site management teams to optimize staffing requirements
· Participate in global initiatives to cater to growing business needs
· Communicate and maintain vision, Leadership Principles and culture with the team
Written and verbal communication up to senior leadership
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS:
- 5+ years of tax, finance or a related analytical field experience
- 3+ years of product or program management, product marketing, business development or technology experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel
PREFERRED QUALIFICATIONS:
- Master's degree in supply chain management, operations, engineering, analytics or related field
- Experience with QuickSight dashboard and visual creation
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Sr. Headcount Planner, CXQO
2 days ago
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Go is a new kind of store with no lines and no checkout-you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want...
-
Sr. Headcount Planner, CXQO
6 months ago
Hyderabad, India ADCI HYD 16 SEZ - H83 Full timeAmazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go.AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry...
-
Strategic Headcount Optimization Lead
2 days ago
Hyderabad, Telangana, India myGwork Full timeAbout the RoleWe are seeking a highly skilled Strategic Headcount Optimization Lead to join our CXQO network. As a key member of our team, you will be responsible for creating optimized headcount and hiring plans that balance customer experience, employee experience, and cost-effectiveness.Key ResponsibilitiesWork closely with multiple business teams,...
-
Headcount Optimization Specialist
2 weeks ago
Hyderabad, Telangana, India ADCI HYD 16 SEZ - H83 Full timeAbout the JobAt ADCI HYD 16 SEZ - H83, we're looking for a talented Headcount Optimization Specialist to join our team. As a key member of our CXQO Capacity Planning department, you will play a crucial role in driving business growth and customer satisfaction.Job SummaryWe're seeking a highly analytical and strategic thinker with expertise in headcount...
-
myGwork | CXQO Associate, CXQO
2 days ago
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability,...
-
CXQO Associate, CXQO
2 days ago
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability,...
-
Headcount Planner, Amazon Business Vertical
6 months ago
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full time5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree - 5+ years of driving process improvements experience - Knowledge of Excel at an intermediate level (e.g.,...
-
Headcount Planner, World Wide Capacity Planning
6 months ago
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full time5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 3+ years of business or financial analysis experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience...
-
Cs Eu Headcount Planner, Eu Customer Service
6 months ago
Hyderabad, India ADCI HYD 20 SEZ Full timeKnowledge & Skills Required - Requires a Master's degree from a top tier institute in statistics, engineering, mathematics, economics or MBA from a top tier premier institute. - Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment. - Strong commitment to exceptional customer experience, enthusiasm to...
-
myGwork | Sr Program Manager, ShipTech
2 days ago
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:ShipTech Program Management team is looking for a Senior Program Manager to lead the Planning and Process Improvement charter for the team. ShipTech Program team...
-
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:At Amazon, we are working to be the earth's most customer - centric company. If you would like to help us build the place that help customers get their issues...
-
myGwork | Sr. Product Manager
2 days ago
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We harness cutting-edge machine learning and forecasting technologies to revolutionize supply-demand matching across diverse workforce planning sectors. Our dynamic,...
-
myGwork | HR Ops Admin
2 days ago
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Basic qualificationsJOB DESCRIPTION:-•Maintain accurate headcount and other HR reports•Engage with employees to ensure higher morale and productivity•Proactive...
-
myGwork | Prod Compliance Associate Sr.
2 days ago
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:External job descriptionJob summaryAmazon.com is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Product Quality Insights team as...
-
myGwork | Sr. Program Manager, Flex SLS
2 days ago
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:At Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors - called delivery partners - to make...
-
myGwork | HR Ops Admin, Last Mile Operations
2 days ago
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Basic qualificationsJOB DESCRIPTION:-•Maintain accurate headcount and other HR reports•Engage with Associates to ensure higher morale and...
-
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:At Amazon, we are working to be the earth's most customer - centric company. If you would like to help us build the place that help customers get their issues...
-
Sr Program Manager, ShipTech
2 days ago
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:ShipTech Program Management team is looking for a Senior Program Manager to lead the Planning and Process Improvement charter for the team. ShipTech Program team...
-
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We are looking for an experienced fraud investigator with good analytical skills to become a member of our investigations team in Hyderabad. This position will...
-
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Alexa International Tech is seeking a Sr Technical Program Manager. Alexa is the Amazon service that powers the groundbreaking Echo family of devices and strives to...
