Intellitech IQ Consultancy | IT Support Engineer | gurugram

2 weeks ago


gurugram, India Intellitech IQ Consultancy Full time

Title - IT Support Engineer (Chat & Voice processes)

Work Location - Gurugram

Experience -  1-4 Years

Job Type - Fulltime (100% onsite - Work from office)

Shifts - 24*7 Operations, Flexibility to support in US & UK shift

CTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your Salary expectation is more than the range mentioned here

Must Have Skills - IT Desktop/Chat/Voice Support Experience & Excellent verbal and written English Communication


Educational Qualifications - Bachelor's degree (B.Tech, B.E., MCA, BCA, BSc. etc..) in Computer Science or any related field


Role Description

  • The IT Global Service Desk is responsible for providing technical assistance to our clients, including diagnosis and resolution of IT issues, as well as ensuring seamless operation of their computer systems and IT services. 
  • This position is for the role of IT Support Engineer (Chat/Voice) for a renowned MNC . IT Support Engineer will provide desktop/laptop/software support and assistance related to any Software/Hardware issues to the users, resolve the issues logged in the ITSM tools like ServiceNow, escalate issues to the next level as and when required and provide exceptional customer service to the users via different channels like in-person/remotely/call/chat etc.

 

Technical Skills

  • 1 - 4 years of experience in IT/Desktop support
  • Knowledge of Windows /Mac operating systems
  • Knowledge of basic applications like MS Office Suite, O365, Active Directory concepts etc..
  • Knowledge to install/uninstall software applications on Laptop/Desktop devices
  • Knowledge of L1 support protocols
  • Excellent Troubleshooting skills
  • Knowledge of any ticketing tools will be an added advantage
  • Knowledge of network protocols and configuration is a plus




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