Specialist - Twilio Flex

6 days ago


India Mastek Full time

Greetings from Mastek

We have an exciting opportunity for you. We are seeking a Specialist - Twilio Flex. Sharing below job details, please apply if you are interested and have relevant skillset.

  • Experience : 10+ years
  • Job Location : Gurgaon, Noida, Chennai, Mumbai, Pune, Bangalore, Trichy and Ahmedabad.
  • Shift Timing : 3 PM IST : 12:00 AM IST

Skillset :

  • Must have skills : Twilio Flex (Cloud platform), ReactJS, HTML/CSS, Applications Development, AI
  • Secondary skills that desired on top of above: Cisco, CVP Call STudio/ICM Scripting, SQL, Python, CUCM,

Additional details :

  • Experience in optimizing telephony IVR, ACD & Dialer – systems, processes and staff using high-tech methodologies.
  • Experience in design, development, deployment and management of Telephony, Call Center & AI technologies across the enterprise.
  • Experience with Contact Center technologies (Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, Twilio (TwiML, Studio and Flex), BrightPattern, WFM systems, etc.)

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