Customer support specialist

4 weeks ago


Gurgaon, India AiSensy Full time

Ai Sensy is a Whats App based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via Whats App. Enabling 15000+ Businesses with Whats App Engagement & Marketing 750mn+ Whats App Messages done between Businesses and Users via Ai Sensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using Ai Sensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity: Get to work with a Young and Enthusiastic team of people who are driven Learn How Startups work and grow from the inside Get an Opportunity to build systems, processes and implement stuff by failing fast. Reach out to founders for feedbacks and discussions on a daily basis Join a Growth Stage Brand and an opportunity to own your department and become a future senior leader. Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Requirements - Bachelor’s degree is required. Ability to develop good relationships with current and potential clients. Excellent leadership and communication skills. Experience in project management and/or sales. Knowledge of productivity tools and software. High attention to detail and a focus on fact-based decision making.



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