Incident Manager
1 week ago
Required Skills- 5+ years of experience as an incident manager- Strong ITSM experience (incident, change, and problem management)- Proven ability to provide solutions for optimization and process improvement around ITSM and reoccurring incidents- Experience with daily operational incident tickets (not major incidents)- Service Now experience for managing tickets, reporting, and tracking incidents- Analytical mindset, ability to identify and report trends and reoccurring incidentsDesired Skills- ITIL 4 Practitioner: Incident Management certification- Power BI reporting and dashboarding experienceDay-to-DayThe Incident Manager plays a key role in maintaining the overall health of IT Service Management (ITSM) processes by actively supporting change, problem, and incident management workflows; ensuring timely resolution, minimizing disruptions, and driving continuous improvement across service operations. You will serve as the first line of escalation for approximately 20% of applications during off-hours when the front-line support team is unavailable. Your responsibilities will include monitoring incoming tickets, ensuring timely progress on unresolved issues, and triaging with cross-functional teams to drive resolution. You will analyze recurring incidents to identify trends and generate detailed reports using ServiceNow and PowerPoint for handoff to the front-line team. A key part of your role will be to propose and implement process improvements aimed at reducing repeat issues, including opportunities for automation and self-healing solutions. Your ability to deep dive into daily operations and proactively identify optimization scenarios will be critical to enhancing overall system reliability and support efficiency. You will use ServiceNow to register and track all incidents or events reported by users. This role requires you to be available to start your shift around 10-11am IST.Compensation$14-$17 USD per hour.
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Incident Manager
1 week ago
Delhi, India Insight Global Full timeRequired Skills- 5+ years of experience as an incident manager- Strong ITSM experience (incident, change, and problem management)- Proven ability to provide solutions for optimization and process improvement around ITSM and reoccurring incidents- Experience with daily operational incident tickets (not major incidents)- Service Now experience for managing...
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Incident response
2 days ago
Delhi, Gurugram, NCR, New Delhi, India Deloitte Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole & responsibilitiesOverall experience of at least 5+ years in SIEM monitoring and Cyber security Incident response and Management.Core Incident Response Knowledge: Deep understanding of the incident response lifecycle, cyber kill chain, and MITRE ATT&CK framework.Operating Systems: Expertise in Windows, Active Directory, DNS, and Linux platforms.SIEM...
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Delhi, India Nextbridge IT Solutions Full timeRole OverviewWe are seeking an experienced L3 Infrastructure Engineer to join our IT Operations team with a focus on Major Incident Management (MIM), incident request management, and rapid response for Priority-1 (P1) incidents. This role requires deep technical expertise in server, network, and virtualization technologies, strong troubleshooting skills, and...
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Delhi, India Nextbridge IT Solutions Full timeRole OverviewWe are seeking an experienced L3 Infrastructure Engineer to join our IT Operations team with a focus on Major Incident Management (MIM), incident request management, and rapid response for Priority-1 (P1) incidents. This role requires deep technical expertise in server, network, and virtualization technologies, strong troubleshooting skills, and...
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L3 Server Engineer – Major Incident Management
23 hours ago
Delhi, India Nextbridge IT Solutions Full timeRole OverviewWe are seeking an experienced L3 Infrastructure Engineer to join our IT Operations team with a focus on Major Incident Management (MIM), incident request management, and rapid response for Priority-1 (P1) incidents. This role requires deep technical expertise in server, network, and virtualization technologies, strong troubleshooting skills, and...
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Delhi, India Nextbridge IT Solutions Full timeRole OverviewWe are seeking an experienced L3 Infrastructure Engineer to join our IT Operations team with a focus on Major Incident Management (MIM), incident request management, and rapid response for Priority-1 (P1) incidents. This role requires deep technical expertise in server, network, and virtualization technologies, strong troubleshooting skills, and...
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Delhi, India Nextbridge IT Solutions Full timeCompany DescriptionNextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly...
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Delhi, India Nextbridge IT Solutions Full timeCompany DescriptionNextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly...
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Incident response
2 weeks ago
DoubleTree by Hilton Hotel Gurgaon - New Delhi NCR, India Deloitte Consulting Full timeRole & responsibilities Overall experience of at least 5+ years in SIEM monitoring and Cyber security Incident response and Management. Core Incident Response Knowledge: Deep understanding of the incident response lifecycle, cyber kill chain, and MITRE ATT&CK framework. Operating Systems: Expertise in Windows, Active Directory, DNS, and Linux platforms. SIEM...
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Delhi, India DigiHelic Solutions Pvt. Ltd. Full timeTechnical Lead – Incident/Process ManagementExperience: 8 YearsLocaiton: BangaloreTechnical Lead – Incident/Process ManagementRole Overview:Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key...
