Customer support specialist

1 week ago

Thane, India MyMuse India Full time

Who We're Looking For? We’re looking for an outgoing person, who thinks outside the box and is passionate about making people happy. You must have: 1 year in customer service, hospitality, or a related field. Freshers with the right attitude are encouraged to apply. Excellent verbal and written communication in English. Bonus points for fluency in additional languages. Comfortable using customer support platforms like Gorgias, Limechat, or similar tools (training will be provided). A natural ability to connect with people and understand their concerns. Creative problem-solving and great communication skills. A self-starter who can anticipate needs and take initiative without waiting for direction. What You'll Do: Customer Delight: Respond to customer inquiries across multiple channels (email, chat, and social media) with warmth, professionalism, and efficiency. Problem-Solving: Handle customer issues related to orders, returns, or product inquiries, ensuring timely resolution and satisfaction. Proactive Engagement: Anticipate customer needs and provide solutions before they arise, embodying My Muse’s customer-first approach. Feedback Loop: Gather insights from customer interactions and share actionable feedback with the team to improve products, services, and processes. Knowledge Building: Stay up-to-date with My Muse’s product range and operational workflows to provide accurate and helpful guidance. Team Collaboration: Work closely with operations and logistics teams to track and resolve order-related queries. About the Company: My Muse (mymuse.in) is a sexual wellness brand, creating simple, beautiful bedroom & body-care products, designed for easy intimacy. My Muse was founded by husband-and-wife team Sahil and Anushka Gupta. While at Harvard Business School, Sahil (HBS MBA’19) spent time researching the Indian sexual wellness industry, realizing that it was in desperate need of innovation and disruption. He joined hands with Anushka, a former brand manager for We Work India, to help build a brand that puts design and user experience first. They believe that sex should no longer be a taboo, that brands have a duty to help educate, and that people should have access to high-quality products for their intimate health, wellness, and pleasure.

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