Application Support Specialist

3 days ago


Thane, India Aditya Birla Group Full time

This position is based at our client (part of the Aditya Birla Group) at Thane . This is on a Third Party payroll



Job Description

The Enablon Support and Implementation Specialist will be responsible for the Helpdesk support, Tracking and closing requests, End user license Management.

We will be providing the training on Enablon.



Key Responsibilities:

  1. Manage helpdesk support; track and close the requests and tickets raised by the users
  2. Dashboard/reports creation as per business need.
  3. Conducting training for internal Enablon users (End users)
  4. Working with Internal Enablon users to understand the requirements
  5. Support in implementing different business requirements (mainly around new module implementation, Metrics Module - KPI tracking, Assurance module and CAPA tracking).


Skills :

  1. Proficient in Microsoft office suite, Advanced Excel
  2. Basic understanding of Power-Bi, Tableau or any other analytics tool
  3. Exposure to coding/markup languages like C++, java, HTML, Nabsic is add on.
  4. Excellent in communication


Experience:

Minimum 2 years in End user support and Data Analytics



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