Application Support Engineer

3 weeks ago

Thane, India SATMAT TECHNOLOGIES Full time

Job Title: Application Support Engineer



Locations :- Thane



Experience: 2-5 Years



SQL (MS SQL, PostgreSQL), Application Monitoring, Docker, Troubleshooting

Job Summary:

We are looking for skilled Application Support Engineers to join our team and work under the guidance of the Application Support Lead. The ideal candidates will have a strong background in application support, database management, and troubleshooting. You will be responsible for monitoring application performance, resolving issues, and assisting with database queries and documentation.

Key Responsibilities:

  • Application Monitoring: Monitor application performance and respond to alerts, ensuring high availability and reliability of applications.
  • Troubleshooting: Diagnose and resolve application issues, working closely with the Application Support Lead and other team members to ensure timely resolution.
  • Database Management: Assist in writing and optimizing SQL queries for MS SQL and PostgreSQL, focusing on performance and indexing.
  • Documentation: Contribute to the creation and maintenance of support documentation, including troubleshooting guides and RCA documents.
  • Collaboration: Work with the Application Support Lead and engineering teams to identify areas for improvement and implement solutions.
  • User Support: Provide technical support to users, addressing their inquiries and assisting them with application-related issues.
  • Deployment Support: Assist in application deployments using Docker, ensuring smooth transitions and minimal disruptions.

Qualifications:

  • Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 2-5 years of experience in application support, database management, or a related field.
  • Proficiency in MS SQL and PostgreSQL, with hands-on experience in writing and optimizing SQL queries.
  • Familiarity with Docker for application deployment.
  • Strong problem-solving skills and a proactive approach to troubleshooting.
  • Excellent communication skills, with the ability to convey technical information effectively to both technical and non-technical stakeholders.


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