City Head – Mumbai

How to Apply: Email your CV to with cc to , Please mention ‘Application For City Head - Mumbai & Pune at Maiz Kitchens’’ in the subject, and in the body please mention your notice period and current and expected CTC.Location: MumbaiReports to: COOType: Full-timeSalary Range: 17-20LPAAbout UsMaiz Kitchens is not just another QSR chain — we’re a fast-growing movement redefining how people experience fresh, high-quality, crave-worthy food. With both Maiz Mexican Kitchen ( and Harvest Salad Co ( we are expanding across cities, we’re looking for a City Head-Mumbai&Pune who will lead the growth of our multi-outlet QSR operations, act as the region owner, drive P&L performance, and deliver operational excellence.. If you thrive in high-energy, high-growth environments where every day is a launchpad for something new , this is your stage.Your MissionOwn and lead city-level operations with an unwavering focus on product quality, operational excellence, and customer delight . The City Head will act as the City P&L owner , driving profitability and sustainable growth through data-driven decisions, efficient processes, and high-performing teams , while ensuring the brand consistently delivers an outstanding, product-led experience across all outlets.Key ResponsibilitiesAccountability Leadership & Team ManagementOversee end-to-end operations for all outlets in Mumbai & Pune ensuring adherence to brand SOPs and quality standards.Lead and manage Operations, field HR, Training, Maintenance function across the city.Build and nurture high-performing teams with a culture of ownership, accountability, and excellenceP&L Ownership & Financial AccountabilityTake full ownership of the city’s Profit & Loss (P&L) , ensuring revenue targets, margin improvements, and cost controls are consistently met.Develop and execute strategies to maximize sales, control operational costs, and improve bottom-line performance.Monitor financial metrics regularly and present actionable insights to leadership.Customer Experience & Quality AssuranceMaintain top-tier customer service with excellent product ratings,consistent service speed and food quality standards across all stores.Analyze customer feedback and implement actionable operational improvements.Regularly audit stores for compliance, hygiene, and service standards.Data Analysis & Decision-MakingLeverage operational and financial data to identify performance gaps, trends, and opportunities.Use data-driven insights to improve outlet performance, optimize processes, and enhance customer experience.Analyse and track dashboards and KPIs to support informed decision-making and strategic planning.Expansion & GrowthPartner with leadership to drive city-level growth and new store launches .Ensure seamless operational readiness and post-launch performance stabilization.Cross-Functional CollaborationCollaborate closely with Supply Chain, Marketing, Finance, and Central Ops teams to align city operations with business goals.Collaborate with the Data team to implement tools that enhance operational efficiency and customer engagement.Crisis & Risk ManagementAnticipate operational risks, troubleshoot challenges proactively, and ensure quick resolution to protect the brand and customer trust.Key RequirementsEducation:Graduate in Business, Hospitality, or Operations ManagementExperience:8–15 years of experience in QSR, casual dining, or retail operations.Proven expertise in managing multi-outlet operations of a city, with strong P&L and data-driven management skills.Skills & Attributes:Strong analytical skills with expertise in using data for decision-making.Ownership mindset with a strong sense of accountability.Excellent communication, problem-solving, and organizational abilities.Ability to thrive in a fast-paced, high-growth environmentCustomer-first attitude with a passion for operational excellence.What’s In It For YouImpact at Scale – Your work will directly shape the careers of hundreds of team members.Fast Growth, Fast Learning – Be part of a brand in expansion mode.Creative Freedom – Build the city team and process your way, with leadership support.Purpose & Pride – Join a team obsessed with quality, customer delight, and making QSR exciting again.If you believe great food starts with great people — and you know how to find, grow, and inspire them — we want to meet you.