Sap Customer Relationship Management Consultant
3 days ago
Position Title / Designation:SAP CRM On HANA SME
Location : Pune (Onsite)
Experience Preferred :07-10 Years
Full time
Summary / Purpose of the role :-
- Lead and manage the SAP CRM on HANA solution for Clients Customer Interaction Centre (CIC).
- Act as a Functional SME (Subject Matter Expert) with deep hands-on experience in SAP CRM on HANA.
- Ensure seamless integration and functionality of SAP CRM with S/4HANA and Fiori apps.
- Drive strategic business transformation initiatives using CRM capabilities.
- Serve as a trusted advisor to CIC leadership, ensuring alignment with industry best practices.
Key Responsibilities: -
- Lead a team of functional and technical consultants for SAP CRM on HANA.
- Plan, execute, and monitor new SAP CRM-related initiatives with end-to-end accountability.
- Analyze complex business scenarios and deliver “What-If Analysis” to assist decision-making.
- Identify automation opportunities and implement business process improvements using CRM tools.
- Build and maintain business process controls, KPIs, and operational dashboards.
- Collaborate with stakeholders to gather business needs and convert them into SAP CRM solutions.
- Ensure seamless functioning and enhancement of the following SAP CRM sub-modules:
- Complaint Management
- Installation Management
- Commissioning Management
- Annual Maintenance Contract (AMC) Management
- Warranty Registration Management
- ERP Sale Order Creation
- Conduct Business Process Workshops and end-user training sessions.
- Manage stakeholder communications including regular steering committee meetings.
- Collaborate with third-party vendors and internal teams for system enhancements and upgrades.
- Maintain issue logs and lead resolution efforts to ensure minimum business disruption.
- Contribute to Knowledge Management initiatives including policy creation and process documentation.
- Stay updated with emerging trends in SAP CRM and recommend innovations aligned with customers business goals.
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Pune, India APPIT Software Inc Full timeRoles & Responsibilities – SAP CRM on HANA SMELead and manage the SAP CRM on HANA solution for the Client’s Customer Interaction Centre (CIC).Act as a Functional SME (Subject Matter Expert) with hands-on expertise in SAP CRM on HANA .Ensure seamless integration of SAP CRM with S/4HANA and Fiori applications .Drive strategic business...
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Pune, India APPIT Software Inc Full timeRoles & Responsibilities – SAP CRM on HANA SME - Lead and manage the SAP CRM on HANA solution for the Client’s Customer Interaction Centre (CIC). - Act as a Functional SME (Subject Matter Expert) with hands-on expertise in SAP CRM on HANA. - Ensure seamless integration of SAP CRM with S/4HANA and Fiori applications. - Drive strategic business...
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Pune, India APPIT Software Inc Full timePosition Title / Designation:SAP CRM On HANA SMELocation : Pune (Onsite)Experience Preferred :07-10 YearsFull timeSummary / Purpose of the role :-Lead and manage the SAP CRM on HANA solution for Clients Customer Interaction Centre (CIC).Act as a Functional SME (Subject Matter Expert) with deep hands-on experience in SAP CRM on HANA.Ensure seamless...
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Pune, India APPIT Software Inc Full timeRoles & Responsibilities – SAP CRM on HANA SME- Lead and manage the SAP CRM on HANA solution for the Client’s Customer Interaction Centre (CIC).- Act as a Functional SME (Subject Matter Expert) with hands-on expertise in SAP CRM on HANA.- Ensure seamless integration of SAP CRM with S/4HANA and Fiori applications.- Drive strategic business transformation...
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pune, India APPIT Software Inc Full timePosition Title / Designation:SAP CRM On HANA SMELocation : Pune (Onsite)Experience Preferred :07-10 YearsFull time Summary / Purpose of the role :-Lead and manage the SAP CRM on HANA solution for Clients Customer Interaction Centre (CIC).Act as a Functional SME (Subject Matter Expert) with deep hands-on experience in SAP CRM on HANA.Ensure seamless...
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Pune, India APPIT Software Inc Full timePosition Title / Designation:SAP CRM On HANA SME Location : Pune (Onsite) Experience Preferred :07-10 Years Full time Summary / Purpose of the role :- Lead and manage the SAP CRM on HANA solution for Clients Customer Interaction Centre (CIC). Act as a Functional SME (Subject Matter Expert) with deep hands-on experience in SAP CRM on HANA. Ensure seamless...
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Pune, India APPIT Software Inc Full timeRoles & Responsibilities – SAP CRM on HANA SME Lead and manage the SAP CRM on HANA solution for the Client’s Customer Interaction Centre (CIC). Act as a Functional SME (Subject Matter Expert) with hands-on expertise in SAP CRM on HANA . Ensure seamless integration of SAP CRM with S/4HANA and Fiori applications . Drive strategic...
