Genpact | Order Management Representative | delhi

1 month ago

delhi, India Genpact Full time
Inviting applications for the role of Order Management Specialist
Responsibilities
-Develop and assess collection strategies to optimize the recovery of outstanding balances.
-Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
-Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
-Contact customers for payment through phone and email, adhering to collections strategy.
-Escalate accounts within the customer's organization and internally as per collection strategy.
-Take necessary actions, including legal steps, to expedite resolution.
-Gather necessary information and prepare documents for settlement cases.
-Approve installment and settlement plans within the scope of authority.
-Track and follow up on customer payment promises related to settlements.
-Escalate accounts and take necessary actions for resolution, including legal steps.
-Prepare documentation/reports for governance meetings with Key Accounts Managers.
-Manage bad debt write-offs, including forecasting, approval, and reconciliation.
-Initiate refund requests for credit balances upon customer request.
-Create refund reports, reconciling requests with payments received.
-Review daily unidentified remittances report and assist with payment clearing.
-Perform customer accounts reconciliation.
-Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
-Engage resolution owners for timely dispute resolution.
-Research and resolve disputes, including collaboration with internal and external stakeholders.
-Provide support for escalated dispute cases and inform customers of resolution outcomes.
-Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.
Minimum qualifications
Bachelor’s Degree (business, logistics or finance is beneficial) Or Equivalent Work Experience
Preferred qualifications
Experience in customer service and or supply chain.
Proficient in PC skills

  • Genpact | Senior Manager

    1 month ago

    delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Consultant | new delhi

    1 month ago

    New Delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Genpact | Consultant | new delhi

    1 month ago

    new delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • AP Professional for Genpact

    4 weeks ago

    Delhi, Delhi, India Genpact Full time

    Job OverviewWe are seeking an experienced Accounts Payable professional to join our team at Genpact in Jaipur, India.About the RoleThis is a great opportunity for someone who can coordinate the Accounts Payable function and assist associates to identify & implement AP improvements. You will be responsible for processing Purchase Order, Non-Purchase Order...

  • Genpact | Consultant | new delhi

    1 month ago

    new delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Genpact | Process Associate | delhi

    4 weeks ago

    delhi, India Genpact Full time

    We are inviting applications for the role of Process Associate, Content Moderation - MarwariWe’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced,...

  • Genpact | Human Resources Consultant | delhi

    1 month ago

    delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Genpact | assistant manager

    3 weeks ago

    Delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Assistant Manager

    3 weeks ago

    Delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Strategic Procurement Manager

    3 weeks ago

    delhi, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Genpact | Customer Service Representative

    3 weeks ago

    delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Order Management Representative

    1 month ago

    Delhi, India Genpact Full time

    Inviting applications for the role of Order Management SpecialistResponsibilities-Develop and assess collection strategies to optimize the recovery of outstanding balances.-Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.-Prepare and dispatch statements of accounts, collections notices, and dunning...

  • Order management representative

    1 month ago

    Delhi, India Genpact Full time

    Inviting applications for the role of Order Management Specialist Responsibilities-Develop and assess collection strategies to optimize the recovery of outstanding balances.-Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.-Prepare and dispatch statements of accounts, collections notices, and dunning...

  • Genpact | AVP Product Tech support lead | delhi

    1 month ago

    delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Genpact | AVP Product Tech support lead | delhi

    1 month ago

    delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Genpact | AVP Product Tech support lead | delhi

    1 month ago

    delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Genpact | Manager | india

    4 weeks ago

    Delhi, India Genpact Full time

    With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.Inviting applications for the role of Manager, O2C,...

  • Accounts Payable Specialist

    4 weeks ago

    Delhi, Delhi, India Genpact Full time

    Are you an experienced professional with a proven track record in Order To Cash (OTC) operations?We are looking for talented individuals to join our team as Management Trainee- Billing /Pricing professionals at Genpact, a global professional services and solutions firm.About the RoleWe are seeking skilled candidates who have experience in managing billing...

  • Genpact | AVP PTP Operations

    3 weeks ago

    Delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shapethe future. Our 125,000+ people across 30+ countries are driven by our innate curiosity,entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – therelentless pursuit of a world that works better for people – we...

  • Genpact | avp ptp operations

    3 weeks ago

    Delhi, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shapethe future. Our 125,000+ people across 30+ countries are driven by our innate curiosity,entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – therelentless pursuit of a world that works better for people – we...