Service Desk Lead

ROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....

ServiceDesk - Location Hyderabad INDIA Job Title Lead - ServiceDesk Account Admin Experience 10 - 12 Years OSI Digital is looking for service desk associate lead engineers having technical and operational skills in service desk management to support systems operational excellence while focusing on business user experience This position will have an...

ROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:- Manage and supervise Service Desk team members.- Ensure adherence to ITIL processes and SLAs.- Monitor ticket queues and prioritize critical issues.- Provide escalation support for complex incidents.- Conduct regular team meetings and performance reviews.- Maintain and update knowledge base...

ROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....

ROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....

Manages all performance of the SD Technicians in a 24/7 x 365 call center and carries out thestrategy of the Helpdesk to assure performance as required and defined by the Service DeskManager. Ensures adherence by all SD Technician Staff members to Helpdesk policies andprocedures. Supervises and ensures development of Helpdesk representatives; resolves...

ROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:- Manage and supervise Service Desk team members.- Ensure adherence to ITIL processes and SLAs.- Monitor ticket queues and prioritize critical issues.- Provide escalation support for complex incidents.- Conduct regular team meetings and performance reviews.- Maintain and update knowledge base...

Job Description Job Description About the Role: Seeking a highly skilled Service Desk Lead with an experience of 8 years to join our dynamic team. Requirements - Must have 58 years of experience in IT Service Desk or Technical Support, with at least 2 years of experience in a leadership or supervisory role. - Mandatory hands-on experience in supporting...

Manages all performance of the SD Technicians in a 24/7 x 365 call center and carries out thestrategy of the Helpdesk to assure performance as required and defined by the Service DeskManager. Ensures adherence by all SD Technician Staff members to Helpdesk policies andprocedures. Supervises and ensures development of Helpdesk representatives; resolves...

Associate Lead Service DeskExperience: 8+ YrsLocation: HyderabadOSI Digital is looking for service desk associate lead engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead /...