Service Desk Lead
3 weeks ago
ROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles. Collaborate with other IT teams for issue resolution. Generate and analyze service desk performance reports. Drive process improvements and automation initiatives. Strong leadership and team management skills. Expertise in ITSM tools (ServiceNow). In-depth knowledge of ITIL framework. Excellent communication and problem-solving skills. Ability to handle high-pressure situations and escalations. Experience in reporting and KPI management.
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Service Desk Lead
3 weeks ago
Hyderabad, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: - Manage and supervise Service Desk team members. - Ensure adherence to ITIL processes and SLAs. - Monitor ticket queues and prioritize critical issues. - Provide escalation support for complex incidents. - Conduct regular team meetings and performance reviews. - Maintain and update knowledge...
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Service Desk Lead
3 weeks ago
Hyderabad, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Lead
5 days ago
hyderabad, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Lead
4 days ago
Hyderabad, India Tata Consultancy Services Full timeJob Description ROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: - Manage and supervise Service Desk team members. - Ensure adherence to ITIL processes and SLAs. - Monitor ticket queues and prioritize critical issues. - Provide escalation support for complex incidents. - Conduct regular team meetings and performance reviews. - Maintain and...
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Service Desk Lead
1 week ago
hyderabad, India ADP Full timeManages all performance of the SD Technicians in a 24/7 x 365 call center and carries out the strategy of the Helpdesk to assure performance as required and defined by the Service Desk Manager. Ensures adherence by all SD Technician Staff members to Helpdesk policies and procedures. Supervises and ensures development of Helpdesk representatives; resolves...
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Service Desk Lead
3 weeks ago
Hyderabad, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:Manage and supervise Service Desk team members.Ensure adherence to ITIL processes and SLAs.Monitor ticket queues and prioritize critical issues.Provide escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge base...
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Service desk lead
3 weeks ago
Hyderabad, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:- Manage and supervise Service Desk team members.- Ensure adherence to ITIL processes and SLAs.- Monitor ticket queues and prioritize critical issues.- Provide escalation support for complex incidents.- Conduct regular team meetings and performance reviews.- Maintain and update knowledge base...
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Service Desk Lead
3 weeks ago
Hyderabad, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Lead
3 weeks ago
Hyderabad, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Lead
3 weeks ago
Hyderabad, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : HyderabadJD:Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
