Service Desk Lead

1 week ago


Hyderabad India HTC Global Services Full time

Job Description Job Description About the Role: Seeking a highly skilled Service Desk Lead with an experience of 8 years to join our dynamic team. Requirements - Must have 58 years of experience in IT Service Desk or Technical Support, with at least 2 years of experience in a leadership or supervisory role. - Mandatory hands-on experience in supporting Windows OS, Mac OS, Active Directory, MS Office 365, VPN, basic networking and ITSM tools such as ServiceNow, Remedy or similar. - Proven experience in managing SLAs, KPIs, escalations and team performance. - Sound understanding and excellent communication and stakeholder management skills, both verbal and written. - Should have experience working in a 24x7 rotational support environment. - Preferred certificate includes ITIL Foundation certification. - Prior experience managing support for US clients is preferred. - Familiarity with Healthcare or clinical applications support is desirable.


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