Helpdesk Engineer

2 weeks ago

Navi Mumbai, India BDx Data Centers Full time

Global Service Desk Senior Engineer BDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. What sets BDx apart is our integration of AI-optimized infrastructure, energy-efficient design, and sovereign-grade compliance—enabling future-ready, sustainable operations. We go beyond traditional data centers by offering tailored solutions powered by renewable resources. BDx is a portfolio company of I Squared Capital , a leading global infrastructure investor with a focus on digital infrastructure, energy, utilities, and transportation. The Global Service Desk executive acts as the first point of contact for customers. The role involves managing and responding to customer emails, calls, service tickets, and incident tickets, ensuring timely acknowledgment, resolution or escalation of issues. Work in rotational shifts to support global customers (24x7 environment). Proactively monitor and follow up on open tickets until closure, ensuring service quality and customer satisfaction. Manage customer interactions via email, phone calls, and ensuring all queries are acknowledged and addressed within defined SLAs. Coordinate with internal teams (Network Operations, Data Center Operations, IT, etc.) QUALIFICATION AND EXPERIENCE ~ Bachelor’s Degree (Graduate in any discipline – preference for IT, Computer Science, or Telecommunications). ~1–2 years of experience in customer service, data center support, telecom service operations, or IT service desk environment. ~ Excellent verbal and written communication skills in English. ~ Strong understanding of IT or telecom service operations, SLAs, and escalation processes. ~ Good knowledge of MS Office tools (Excel, Outlook, Word, PowerPoint). ~ Flexible to work in rotational shifts, weekends, and holidays as required. ~ Together, we are shaping the future of the data center industry and making a positive impact on the world.

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