Escalation Manager
2 weeks ago
Our Mission At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job DescriptionYour Career The Escalation Manager position is a strategic, high-visibility role that provides the highest level of escalation for customer issues that are jeopardizing the Palo Alto Networks business relationship and/or sales opportunities with key customers.The Escalation Manager will lead and manage the resolution of customers' critical issues by forming and leading an interdepartmental, cross-functional, and geographically dispersed Palo Alto Networks virtual team which are formed based on the customer and escalation needs.In leading the virtual team, the escalations Manager will liaise with and work across various Palo Alto Networks functional organizations and business units, and with all levels of the company; from Support, Sales, Product management, and development engineers to management and corporate executives.Key Responsibilities Escalation Leadership Ownership for driving progress and resolution of customers' critical issues Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Expedite Resolution Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical
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Escalation Manager
27 minutes ago
Bangalore, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Escalation Manager
3 days ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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[High Salary] Escalation Manager
3 weeks ago
Bangalore, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Critical Accounts Escalation Manager
1 week ago
Bangalore - India (Office) Cohesity Full time ₹ 2,00,00,000 - ₹ 4,00,00,000 per yearCohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas' enterprise data protection business,...
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Support Operations Lead
1 week ago
Bangalore, Karnataka, India Apna Full timeAbout Apna Apna is India s leading jobs platform built for the entire spectrum of the workforce from entry-level and frontline workers to mid-skill professionals It enables millions of job seekers and employers to connect directly and efficiently across industries such as sales marketing delivery operations customer support finance and more Role Overview We...
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Bangalore, Karnataka, India Amazon Full timeDescription As a RCES-Escalations Program Manager II in the SPTO-RCES Escalations team you will be driving complex high-impact projects focused on enhancing Seller Experience and reducing executive escalations in the Registrations and Verification processes In this role you will Responsibilities Spearhead strategic initiatives to transform Seller Experience...
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bangalore, India Frido Full timeCustomer Support Executive – Social Media EscalationsLocation:Amar Tech Park, Block B, 4th floor, Balewadi, Pune, India, 411045About the Role:We’re looking for a proactive and empathetic Customer Support Executive to manage customer escalations received via social media platforms (Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be skilled...
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Senior Network Escalation Engineer
1 week ago
Bangalore, India - Bangalore, ECI Full time ₹ 12,00,000 - ₹ 24,00,000 per yearECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...
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Senior Network Escalation Engineer
4 days ago
Bangalore, India - Bangalore, ECI Full time ₹ 12,00,000 - ₹ 24,00,000 per yearECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...
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Supply Manager
2 weeks ago
bangalore, India Livspace Full timeIn the role of Supply Manager, you will be responsible for End to End sourcing, onboarding and training of contractor interior vendors as per supply plan and ensure strict adherence. You will take up Vendor Negotiations and contribute to owning Product Margins. Key Responsibilities : Tracking of vendor's project POs, invoices, GST filing and payments....
