Rces-escalations Program Manager Ii, Spto- Rces
5 days ago
Description As a RCES-Escalations Program Manager II in the SPTO-RCES Escalations team you will be driving complex high-impact projects focused on enhancing Seller Experience and reducing executive escalations in the Registrations and Verification processes In this role you will Responsibilities Spearhead strategic initiatives to transform Seller Experience and reduce executive escalations Own end-to-end project management from conception through implementation Partner with R C Product Tech and Operations teams across global sites Manage critical executive-level escalations and develop scalable solutions Lead root cause analyses and implement preventive measures Strategic Impact Develop and execute strategic roadmaps for individual projects Drive process improvements and innovative solutions Contribute to the evolution of Registrations and Verification products and operations Balance operational excellence with strategic initiatives while maintaining risk management standards The ideal candidate will demonstrate exceptional leadership abilities strong project management expertise and strategic thinking skills Success in this role requires independently driving high-impact decisions in a fast-paced environment About the team The Selling Partner Trust Integrity organization balances effective fraud prevention with enabling legitimate business growth on Amazon s global marketplace Within this framework the Registration and Compliance Escalations Support RCES team handles high-priority escalations from executive legal PR and regulatory channels Working across verification compliance and regulatory programs RCES collaborates with product tech and operations teams to resolve complex issues Through Root Cause Analysis and Close Loop Mechanism programs the team not only addresses immediate concerns but also implements scalable solutions to prevent future occurrences and enhance overall seller experience Basic Qualifications - 5 years of program or project management experience - 3 years of working cross functionally with tech and non-tech teams experience - 3 years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor s degree - Knowledge of Excel Pivot Tables VLookUps at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - 5 years of driving end to end delivery and communicating results to senior leadership experience - 5 years of driving process improvements experience - Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization - Experience building processes project management and schedules - Knowledge of Six Sigma tools Lean techniques PMP or similar standards preferred Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner
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Bengaluru, Karnataka, IND, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAs a RCES-Escalations Program Manager II in the SPTO-RCES Escalations team, you will be driving complex, high-impact projects focused on enhancing Seller Experience and reducing executive escalations in the Registrations and Verification processes. In this role, you will:Responsibilities:Spearhead strategic initiatives to transform Seller Experience and...
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Rces- Manager Programs, Spto- Rces
3 weeks ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTION As a Manager Program Management in the SPTO-RCES Escalations team you will lead a team of program managers while personally driving complex high-impact projects focused on enhancing Seller Experience and reducing executive escalations in the Registrations and Verification processes In this dual role you will Leadership Responsibilities Build and...
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Bengaluru, Karnataka, India ProArch Full timeWe are hiring a **hands-on Penetration Tester** to lead and execute end-to-end security assessments across Web, Infrastructure, and Cloud environments. As the technical backbone of our lean and growing VAPT practice, you’ll work closely with the Security Lead and directly engage with clients to deliver meaningful, high-impact security outcomes. **Key...
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Escalation Manager
3 days ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Escalation Manager
2 weeks ago
bangalore, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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[High Salary] Escalation Manager
3 weeks ago
Bangalore, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Program Manager 1
2 weeks ago
Bangalore, Karnataka, India Advanced Micro Devices Full timeWHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry our communities and the world Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center artificial intelligence PCs gaming and embedded Underpinning our mission...
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Program Manager
19 hours ago
Bangalore, Karnataka, India TE Connectivity Full timeJob Posting Title Program Manager Business Unit DIGITAL DATA NETWORKS 50461863 At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world About Company TE Connectivity Ltd is a 16 5 billion global technology and manufacturing leader creating a safer sustainable...
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Program Manager
7 days ago
bangalore, India NEXUS CONSULTING SOLUTIONS Full timeWe are seeking an experienced and proactive Program Manager – Academic Operations to oversee the seamless execution of our digital marketing programs. The ideal candidate will be responsible for managing course schedules, ensuring faculty coordination, supporting student engagement, and maintaining academic quality and operational excellence across...
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Program Manager, Whs Field
3 weeks ago
Bangalore, Karnataka, India Amazon Full timeDESCRIPTION The Central Programs Team India CPT India leads cross-functional projects that requires collaboration and partnership with Amazon businesses geographical units and technical subject matter experts SMEs The projects are focused on initiatives to continually reduce risks and improve network WHS standards and procedures Individuals gather business...
