Service delivery project manager

3 weeks ago


Bangalore, India Capgemini Full time

Job Location - Bangalore / Mumbai Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA.

Experienced in Managing e Commerce store applications, Platform management and peak season sale events e Commerce Tech Stack – HCL Commerce, SAP Hybris, SFCC Manage B2 C/B2 B e Commerce operations Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management Responsible for Weekly/Monthly SLA tracking and reporting Must be able to drive Major Incident management process Responsible for proactive monitoring and ensuring high availability of e Commerce store applications Management and be aware of KM processes that are necessary to effectively manage RUN Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions Ensure minimizing all backlogs of issues reported from production Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.

Knowledge about integration/middleware/ Automation tools/ Dev Ops would be an added advantage"



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