Client Servicing Manager
2 days ago
Job Position : Client Servicing Senior Manager
Job Location : Mumbai
Experience : 8-10 Years
About the company :
Craftworld Events is your one-stop solution for comprehensive experiential marketing, specializing in events and exhibitions. As one of the largest nationwide enterprises in the industry, we proudly operate across 25+ states and 200+ cities in India. Leveraging cutting-edge technologies and an extensive global network, we deliver innovative direct marketing solutions, including event management, exhibitions, and intellectual property development.
With a portfolio of over 50 corporate clients spread across the country, we also own three premier intellectual properties:
At Craftworld Events, we are dedicated to creating impactful and memorable experiences for our clients.
Key Requirements :
- Leadership Aptitude: Ability to lead lean teams of 3 - 5 members to deliver largescale events. You will be responsible for decision making, planning and execution from the start to the end of the event.
- Excellent Communication: Strong verbal communication in at least Hindi a English. High level of proficiency in written communication.
- Customer-Centric Mindset: Your passion is providing outstanding support to our customers. This should reflect in introduction meetings, understanding brief, before time execution and repeat business.
- Problem Solver: You enjoy tackling challenges with effective solutions. You can display high levels of ownership while coordinating with the internal departments like Business Development, Creative and Operations. You have an eye for providing excellent client experience at optimised costing.
- Team Player: Collaboration is key to our success You can lead the team to identify, innovate and execute business ideas to improve service delivery and improve client retention ratio of the company
- Learner and Teacher: Exploring latest industry trends and encouraging team members to learn new practices and trends.
Background and Experience:
- Any graduate or MBA.
- Minimum 8 years of experience in an Event Management company or a similar service related company.
- Excellent verbal and written communication skills, ability to deal people, good negotiating and convincing skills.
- Needs to have an analytical mindset to understand situations and grasp the moment to close a business deal.
- Good interpersonal skills and influencing abilities.
What we offer:
- Excellent Growth Opportunities: We are committed to your professional development
- Location: Base: Mumbai (Onsite) / Should be able to travel to client site as needed.
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