CX Process Excellence Manager
2 weeks ago
The role focuses on managing projects and timelines to deliver operational excellence as well customer experience. You will be working in a fast-paced environment where every day brings unique challenges and opportunities.
What will you be doing:
- Manage diverse projects by interacting with various internal stakeholders including various lines of business (LOB’s)
- Develop project plan, monitor project schedules and manage effective delivery of high impact features
- Identify system and process improvement opportunities which will directly influence the customer experience and its key metrics
- Re-engineer the current processes to bring in business efficiencies and effectiveness
What are you required to bring to the team:
- Understanding of Tech and Product platforms and its related business models End to end
- Understanding of project management & product lifecycle Knowledge of Six Sigma
- Ability to understand consumer mind set & behavior besides having good sense of online business and related technology levers
- Strategic thinking, eye for detail and execution orientation
Qualification & Experience:
- Overall experience 7-10 years with an experience in project management/strategy/process excellence roles preferably in an online/E-commerce industry
- Postgraduate with tech/ E-commerce company background would be added advantage
- Strong communication skills, Influencing skills, great interpersonal & stakeholder management skills.
- High on energy, a go-getter and a team player
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