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Process Excellence Manager- Black belt- Ecommerce
2 weeks ago
Company Profile: -
Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and the society to Rise. We are a USD 6.0 billion organization with 158,000+ professionals across 90 countries helping 1260+ global customers, including Fortune 500 companies.
Tech Mahindra Business Process Services provides Next Gen Digital CX & Back Office services across multiple industries including Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities.
Job Description
Provide consulting support to solve for strategic and operational business problems for our global clients leveraging Transformation methodologies and assets. The successful candidate should have strong consulting and business skills in addition to quantitative and analytical capabilities. Demonstrated experienced working with complex business process outsourcing, originating or delivering managed service opportunities. The right candidate will be creative and resourceful and will utilize traditional and out of the box solutions to achieve superior business outcomes.
Roles and Responsibilities
- Develop methodologies to support Transformation projects
- Partner effectively with Sales, alliance & Client relationship teams to source and selling new opportunities
- Partner with client leads to understand business priority and operational challenges
- Develop real world solutions to resolve client business needs.
- Develop and articulate proof of concept for clients including strategy, scope, staffing, engagement setup and execution.
- Lead and supervise Operations Transformation projects based solutions
- Manage projects to ensure that deliverables are met with quality and in a timely fashion
- Engage with Senior level stakeholders effectively in a dialogue
- Develop new methodologies and assets to support Transformation projects
- Work with deal teams to provide subject matter expertise and industry / offering insights for important client proposals and RFPs.
Key Competencies and Characteristics
- Proficiency in one or more of Transformation methodologies BPR, Lean etc.
- Advanced Excel including VBA, Visio and PowerPoint skills
- Ability to translate open ended business problems into a structured hypothesis
- Comfortable with techniques like BPR, Six Sigma etc.
- Excellent communication and interpersonal skills
- Ability to tie analytic solutions to business/industry value and outcomes
- Desire and ability to collaborate with business partners and drive initiatives
- Willing to Travel for extended period of time
- Flexible to work with global teams
- Flexible to relocate as per business needs
Technical Skills
Lean Six Sigma Certified- Black belt
