Process Excellence Manager- Black belt- Ecommerce

2 weeks ago


Delhi, India Tech Mahindra Full time
Company Profile: -

Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and the society to Rise. We are a USD 6.0 billion organization with 158,000+ professionals across 90 countries helping 1260+ global customers, including Fortune 500 companies.Tech Mahindra Business Process Services provides Next Gen Digital CX & Back Office services across multiple industries including Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities.

Job DescriptionProvide consulting support to solve for strategic and operational business problems for our global clients leveraging Transformation methodologies and assets. The successful candidate should have strong consulting and business skills in addition to quantitative and analytical capabilities. Demonstrated experienced working with complex business process outsourcing, originating or delivering managed service opportunities. The right candidate will be creative and resourceful and will utilize traditional and out of the box solutions to achieve superior business outcomes.

Roles and ResponsibilitiesDevelop methodologies to support Transformation projectsPartner effectively with Sales, alliance & Client relationship teams to source and selling new opportunitiesPartner with client leads to understand business priority and operational challengesDevelop real world solutions to resolve client business needs.Develop and articulate proof of concept for clients including strategy, scope, staffing, engagement setup and execution.Lead and supervise Operations Transformation projects based solutionsManage projects to ensure that deliverables are met with quality and in a timely fashionEngage with Senior level stakeholders effectively in a dialogueDevelop new methodologies and assets to support Transformation projectsWork with deal teams to provide subject matter expertise and industry / offering insights for important client proposals and RFPs.Key Competencies and CharacteristicsProficiency in one or more of Transformation methodologies BPR, Lean etc.Advanced Excel including VBA, Visio and PowerPoint skillsAbility to translate open ended business problems into a structured hypothesisComfortable with techniques like BPR, Six Sigma etc.Excellent communication and interpersonal skillsAbility to tie analytic solutions to business/industry value and outcomesDesire and ability to collaborate with business partners and drive initiativesWilling to Travel for extended period of timeFlexible to work with global teamsFlexible to relocate as per business needsTechnical SkillsLean Six Sigma Certified- Black belt



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