Customer Service Representative

1 week ago


Dehradun, India Vimal Menz Apparel Full time

Company Description Founded in 1986 in Rishikesh, Vimal Menz Apparel specializes in bespoke custom-made suits and a wide variety of ready-made apparel and stitching services. From office formals to wedding attire and uniforms for hotels and institutes, we are committed to delivering the best-fitting and quality services in a timely manner. Our clients include prestigious establishments like AIIMS, Ananda In The Himalayas, and Modi Yoga Retreat.Main Duties and Responsibilities- Customer & Order Management (Reporting to Analyst)- Order Tracking: Check daily delivery requirements, update order status in CRM, and proactively inform customers of their order status via calls and messages.- System Data Entry: Accurately enter new customer orders into the ERP.- Documentation: Generate and manage quotations, invoices, and bills within CRM.- B2B Coordination: Manage and coordinate all orders, quotations, and payments specifically for hospitality and educational institute uniform clients.- Feedback: Collect and record customer feedback to support service improvement efforts.Administrative & Accounts Support- Daily Setup: Ensure the cameras, systems and computer systems are operational each morning.- Reporting: Update and maintain data daily income, expense, inventory, and sales reports.- Accounts Assistance: Assist the Accounts team with routine work such as



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