Information Technology Operations Lead

2 weeks ago

Hyderabad, India Phenom Full time

Job SummaryWe are seeking a highly skilled and motivated Team Lead – SME to oversee and guide a global team responsible for Endpoint Management, Vulnerability Remediation, Networking, Identity & Access Management (IAM), and cross-platform administration (Linux & macOS) . The role requires a strong technical foundation, leadership capability, and the ability to drive operational excellence, security compliance, and continuous improvement.Key ResponsibilitiesLeadership & Team ManagementLead and mentor a team of engineers across endpoint management, IAM, networking, and system administration.Act as a Subject Matter Expert (SME) providing technical guidance and escalations.Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence.Drive knowledge-sharing, documentation, and process improvements.Endpoint Management & SecurityOversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints.Ensure compliance with organizational security standards through patching, encryption, and endpoint policies.Lead vulnerability remediation efforts , coordinating with cross-functional teams to reduce risk exposure.Implement automation for patch management, software distribution, and compliance reporting.Networking & IAMProvide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration.Manage Identity and Access Management (IAM) systems ensuring least privilege, role-based access control, and regulatory compliance .Collaborate with security teams to enforce MFA, SSO, and Zero Trust principles.System Administration (Linux & macOS)Act as SME for Linux and macOS environments, ensuring availability, scalability, and security.Troubleshoot OS-level, configuration, and integration issues.Manage updates, hardening, and performance tuning across systems.Process & ComplianceEstablish and maintain ITIL/ITSM-aligned processes (Incident, Problem, Change, Knowledge).Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards.Track KPIs and prepare regular operational and security reports.Required Skills & Experience7+ years in IT Infrastructure/Security roles, with at least 2–3 years in a leadership or SME capacity .Strong expertise in:Endpoint Management tools (e.g., Intune, Endpoint Central, Kandji, Jamf).Vulnerability management platforms (e.g., Tenable, Qualys, Rapid7).IAM solutions (e.g., Okta, OneLogin, Azure AD).Networking fundamentals (TCP/IP, DNS, VPN, Firewalls).Operating Systems : Linux (RHEL/Ubuntu/CentOS), macOS, and Windows.Hands-on with automation/scripting (PowerShell, Bash, Python preferred).Strong understanding of IT security principles and regulatory compliance frameworks.Excellent communication, stakeholder management, and leadership skills.

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