Information technology operations lead

1 week ago

Hyderabad, India Phenom Full time

Job Summary We are seeking a highly skilled and motivated Team Lead – SME to oversee and guide a global team responsible for Endpoint Management, Vulnerability Remediation, Networking, Identity & Access Management (IAM), and cross-platform administration (Linux & mac OS). The role requires a strong technical foundation, leadership capability, and the ability to drive operational excellence, security compliance, and continuous improvement. Key Responsibilities Leadership & Team Management Lead and mentor a team of engineers across endpoint management, IAM, networking, and system administration. Act as a Subject Matter Expert (SME) providing technical guidance and escalations. Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence. Drive knowledge-sharing, documentation, and process improvements. Endpoint Management & Security Oversee configuration, deployment, and lifecycle management of Windows, Linux, and mac OS endpoints. Ensure compliance with organizational security standards through patching, encryption, and endpoint policies. Lead vulnerability remediation efforts , coordinating with cross-functional teams to reduce risk exposure. Implement automation for patch management, software distribution, and compliance reporting. Networking & IAM Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration. Manage Identity and Access Management (IAM) systems ensuring least privilege, role-based access control, and regulatory compliance . Collaborate with security teams to enforce MFA, SSO, and Zero Trust principles. System Administration (Linux & mac OS) Act as SME for Linux and mac OS environments, ensuring availability, scalability, and security. Troubleshoot OS-level, configuration, and integration issues. Manage updates, hardening, and performance tuning across systems. Process & Compliance Establish and maintain ITIL/ITSM-aligned processes (Incident, Problem, Change, Knowledge). Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards. Track KPIs and prepare regular operational and security reports. Required Skills & Experience 7+ years in IT Infrastructure/Security roles, with at least 2–3 years in a leadership or SME capacity . Strong expertise in: Endpoint Management tools (e.g., Intune, Endpoint Central, Kandji, Jamf). Vulnerability management platforms (e.g., Tenable, Qualys, Rapid7). IAM solutions (e.g., Okta, One Login, Azure AD). Networking fundamentals (TCP/IP, DNS, VPN, Firewalls). Operating Systems : Linux (RHEL/Ubuntu/Cent OS), mac OS, and Windows. Hands-on with automation/scripting (Power Shell, Bash, Python preferred). Strong understanding of IT security principles and regulatory compliance frameworks. Excellent communication, stakeholder management, and leadership skills.

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