Information Technology Operations Lead

2 weeks ago

Hyderabad, India Phenompeople Private Limited Full time

Job Summary :We are seeking a highly skilled and motivated Team Lead - SME to oversee and guide a global team responsible for Endpoint Management, Vulnerability Remediation, Networking, Identity & Access Management (IAM), and cross-platform administration (Linux & macOS).The role requires a strong technical foundation, leadership capability, and the ability to drive operational excellence, security compliance, and continuous Responsibilities :Leadership & Team Management :- Lead and mentor a team of engineers across endpoint management, IAM, networking, and system administration.- Act as a Subject Matter Expert (SME) providing technical guidance and escalations.- Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence.- Drive knowledge-sharing, documentation, and process Management & Security :- Oversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints.- Ensure compliance with organizational security standards through patching, encryption, and endpoint policies.- Lead vulnerability remediation efforts, coordinating with cross-functional teams to reduce risk exposure.- Implement automation for patch management, software distribution, and compliance & IAM :- Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration.- Manage Identity and Access Management (IAM) systems ensuring least privilege, role-based access control, and regulatory compliance.- Collaborate with security teams to enforce MFA, SSO, and Zero Trust Administration (Linux & macOS) :- Act as SME for Linux and macOS environments, ensuring availability, scalability, and security.- Troubleshoot OS-level, configuration, and integration issues.- Manage updates, hardening, and performance tuning across & Compliance :- Establish and maintain ITIL/ITSM-aligned processes (Incident, Problem, Change, Knowledge).- Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards.- Track KPIs and prepare regular operational and security Skills & Experience :1. 7+ years in IT Infrastructure/Security roles, with at least 23 years in a leadership or SME capacity.2. Strong expertise in :- Endpoint Management tools (e.g., Intune, Endpoint Central, Kandji, Jamf).- Vulnerability management platforms (e.g., Tenable, Qualys, Rapid7).- IAM solutions (e.g., Okta, OneLogin, Azure AD).- Networking fundamentals (TCP/IP, DNS, VPN, Firewalls).- Operating Systems : Linux (RHEL/Ubuntu/CentOS), macOS, and Windows.3. Hands-on with automation/scripting (PowerShell, Bash, Python preferred).4. Strong understanding of IT security principles and regulatory compliance frameworks.5. Excellent communication, stakeholder management, and leadership skills. (ref:hirist.tech)

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