Customer Services Team Leader

2 weeks ago

Surat, India ZebraLearn Full time
You’ll be responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns.

Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
A bachelor’s degree in any relevant field.

Office Location - Surat, Gujarat.
Work Type - In-Office, Fulltime.
Working Days - 6 Days a week (Monday to Saturday)
Compensation - As per industry standards.

Website -
Zebra Learn is an Ed-tech Platform with a burning passion for helping lifelong learners like you unleash their full potential. We're on a mission to positively impact your learning journey, ensuring you become a true leader in your field.
Whether you're a student yearning for academic success, a professional hungry for career growth, or just someone with a curious mind eager to expand horizons, ZebraLearn has got your back.

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