Client services lead

5 days ago


Mumbai, India NARDAC Full time

Location: Hybrid – 2 days Work from Home and 3 days at the Office Office Address: Co Wrks, Winchester, Hiranandani Gardens, Powai, Mumbai 400076 Job Description: Overall responsibility for providing administrative support services to clients of NARDAC Insurance Services globally. Your key role and responsibilities would be: - Support development and undertake implementation of operational policies and procedures. - Understand the insurance market of London and liaise with the group companies for a smooth placement for the client. - Understand the organisation’s specialties: Renewable Energy, Power, and Infrastructure; line of businesses and accordingly work with global colleagues to understand client demands and needs, and provide effective operational support and services. - Ensure drafting of accurate and timely issuance of documentation to clients, maintenance of renewal database, new business, pre-renewals, claims and fiduciary activities performed in India. - Collate accurate insurance documents, underwriting submissions, and reports to support colleagues negotiate with underwriters on time sensitive transactions. - Support Country Manager to establish robust SLA framework for the services delivered from India. - Streamlining and implementing process to help improve timely client service, thereby supporting in creating an efficient client experience. - Monitor compliance, quality, productivity and efficiency for all the processes and services performed in India. - Create an effective data management & MI framework for all services in India. - Promote teamwork and commitment towards the company’s objectives. The overall goal is to deliver timely, professional, and sustainable service levels for clients and colleagues. Job Requirements: The position requires an in-depth knowledge of the practices and procedures that prudent (re)insurance broker businesses must have in place to comply with in different regulatory environments. The individual must demonstrate the following: - Graduate in degree in law, economics, business, risk management or similar field. - MBA and/or Knowledge of natural catastrophe modelling software preferred. - 5+ years relevant industry experience. - Excellent communication skills (Speaking, listening and writing). - Good knowledge of MS Word, Excel and Power Point. - Inherent high degree of initiative. - Flexibility to deal with different time zones during the tenure (India, US and UK)



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