Web operations support specialist
2 weeks ago
About the Company Leading MNC Job Location- Delhi, Mumbai, Bangalore, Hyderabad, Trivandrum About the Role Hiring for Web Operations Support Specialist General Shifts At least 3 years of experience in an operations or technical support role, in a web development environment. Experience with ticketing systems, such as Service Now Strong understanding of web development technologies, including CMS operations, Customer Account and Identity Management, Web development, and Search applications . Responsibilities Manage and resolve incidents, changes, and maintenance requests using Service Now, ensuring timely and effective resolution of issues. Perform first-level analysis of tickets to determine the root cause of incidents, changes, or maintenance requests. Collaborate with Technical Service Owners, Product Owners and Business Stakeholders to resolve incidents, changes, and maintenance requests, ensuring that issues are properly documented and escalated as needed. Provide second-level support for complex technical issues. Analyzing and troubleshooting technical problems and escalating issues to third-level support as needed. Develop and maintain a deep understanding of web development operations, (including CMS operations, Customer Account and Identity Management, Web development and Search applications) Provide technical guidance and support to Technical Service Owners and Product Owners on web development-related issues. Identify and implement process improvements to enhance the efficiency and effectiveness of web development operations. Develop and maintain documentation of web development operations, including technical guides, process documents, and knowledge base articles. Collaborate effectively with team members in an international team using agile methodologies (Scrum) and utilize tools such as Jira and Confluence. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Required Skills At least 3 years of experience in an operations or technical support role, in a web development environment. Experience with ticketing systems, such as Service Now. Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. Excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders. Preferred Skills Strong understanding of web development technologies, including CMS operations, Customer Account and Identity Management, Web development, and Search applications. Pay range and compensation package CTC UPTO 14 LPA based on Experience & Last CTC Interested Candidates can mail their cv at
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Web Operations Support Specialist
2 weeks ago
Bangalore, India Hiresquad Resources Full timeAbout the Company Leading MNC Job Location- Delhi, Mumbai, Bangalore, Hyderabad, Trivandrum About the Role Hiring for Web Operations Support Specialist General Shifts At least 3 years of experience in an operations or technical support role, in a web development environment. Experience with ticketing systems, such as ServiceNow ...
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Web Operations Support Specialist
2 weeks ago
Bangalore, India Hiresquad Resources Full timeAbout the Company Leading MNC Job Location- Delhi, Mumbai, Bangalore, Hyderabad, Trivandrum About the Role Hiring for Web Operations Support Specialist General Shifts At least 3 years of experience in an operations or technical support role, in a web development environment. Experience with ticketing systems, such as ServiceNow ...
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bangalore, India Hiresquad Resources Full timeAbout the CompanyLeading MNCJob Location- Delhi, Mumbai, Bangalore, Hyderabad, TrivandrumAbout the RoleHiring for Web Operations Support SpecialistGeneral ShiftsAt least 3 years of experience in an operations or technical support role, in a web development environment.Experience with ticketing systems, such as ServiceNowStrong understanding of web...
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Ārohana Support | Sales and Outreach Specialist
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bangalore, India Ārohana Support Full timeLocation: Remote Reports to: Business Development Manager About Us At EAV we are dedicated to improving the lives of individuals with autism and other developmental disorders through evidence-based Applied Behavior Analysis (ABA) therapy . Our mission is to provide high-quality, compassionate care that empowers individuals to reach their fullest...
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Technical Support Specialist
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Bangalore, India OpenText Full timeSr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way...
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Senior technical support specialist
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Sr Technical Support Specialist
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Bangalore, India OpenText Full timeSr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way...
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Bangalore, India OpenText Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
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bangalore, India OpenText Full timeSr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people...
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Sales and Outreach Specialist
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Bangalore, India Ārohana Support Full timeLocation: Remote Reports to: Business Development Manager About Us At EAV we are dedicated to improving the lives of individuals with autism and other developmental disorders through evidence-based Applied Behavior Analysis (ABA) therapy . Our mission is to provide high-quality, compassionate care that empowers individuals to reach their...
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Senior Technical Support Specialist
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Bangalore, India OpenText Full timeSr. Technical Support Specialist(Identity manageme,Access Management,Data security) JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way...
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Senior Technical Support Specialist
1 month ago
Bangalore, India OpenText Full timeSr. Technical Support Specialist(Identity manageme,Access Management,Data security) JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way...
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Web Analytics Reporting
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