CMA CGM Global Business Services

2 weeks ago


thane, India CMA CGM Global Business Services (India) Full time
Provide exceptional, personalized support to customers & ensuring they receive superior service tailored to their specific needs and expectations.
Responsibilities - Case Management:
Handling Customer Queries: Address all customer inquiries (via multiple channels) promptly and within the agreed resolution time, collaborating with internal teams to resolve issues while keeping the customer informed throughout the process.
Prioritization of Requests: Evaluate and prioritize customer requests based on urgency, ensuring timely resolution in line with service standards.
Case Assessment & Direction: Analyze customer issues, consult with experts, or redirect to the appropriate team to ensure quick and high-quality resolutions.
Escalations: Escalate recurring customer challenges or pain points related to the service to the Regional Customer Care Manager and relevant teams.

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