CMA CGM Global Business Services

3 weeks ago


thane, India CMA CGM Global Business Services (India) Full time

Provide exceptional, personalized support to customers & ensuring they receive superior service tailored to their specific needs and expectations.


Responsibilities - Case Management:

  • Handling Customer Queries: Address all customer inquiries (via multiple channels) promptly and within the agreed resolution time, collaborating with internal teams to resolve issues while keeping the customer informed throughout the process.
  • Prioritization of Requests: Evaluate and prioritize customer requests based on urgency, ensuring timely resolution in line with service standards.
  • Case Assessment & Direction: Analyze customer issues, consult with experts, or redirect to the appropriate team to ensure quick and high-quality resolutions.
  • Escalations: Escalate recurring customer challenges or pain points related to the service to the Regional Customer Care Manager and relevant teams.


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