Senior Manager Talent Management

About McDonald's: One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

GWS Senior Program Manager – Team Lead

The McDonald's Global Workforce Solutions (GWS) Team is an internally managed contingent workforce program responsible for the compliance of our related policies as well as our end-to-end vendor management system. As GWS Senior Program Manager – Team Lead you are responsible for leading the overall strategy, governance, and execution of a scalable and compliant contingent labor program. This includes oversight of all processes, policies, systems, vendors, and internal stakeholders involved in the onboarding, access management, and offboarding of both temporary labor and access-only contractors. The environment can be fast paced and requires someone who is flexible, biased for action, detail oriented, and comfortable tracking and diving deep through many threads of work. Key customers and stakeholders include McDonald's Department Leaders, Indirect Sourcing & Procurement (IS&P), Legal, Finance, Global Technology, Internal Audit and external partners.

Own the full lifecycle of the contingent workforce program, including temporary labor and access-only contractors, with accountability for service delivery, program adoption, risk mitigation, and overall performance.

Develop and govern program policies & processes. Design, implement, and continuously improve end-to-end processes for requisition intake, onboarding, access provisioning, offboarding, contractor data governance, and compliance.

Acts as business owners and primary liaison with the VMS provider, overseeing roadmap planning, system enhancements, issue resolution and partnership performance. Lead renewals, pricing negotiations, and risk reviews in partnership with Legal and IS&P.

Serve as the trusted point of contact for McDonald's Department Leaders, IS&P, Legal, Global Technology, Internal Audit and Global People on all matters related to contingent workforce strategy and execution.

Monitor spend, contractor population trends, access metrics, and lifecycle compliance. Continuous improvement of VMS, including configurations that ensure controls are executed properly, enhancements that optimize customer experience, and reporting mechanisms that provide relevant data.

11+ years of experience in contingent workforce management, vendor management, HR operations, or procurement.

~ Track record of building team collaborative and high-performing team culture. Experience in managing teams through change.

~ Proven expertise in stakeholder engagement and cross-functional alignment across HR, Legal, IT, and Procurement.

~ Deep knowledge of contingent workforce best practices, contractor classifications, onboarding workflows, and compliance.

~ Strong functional and technical expertise in VMS platforms, with hands on experience in configuration, workflow design and optimization to align program goals.

~ Strong background in contract negotiation, vendor oversight, and performance management.

~ Experience with VMS platforms (e.g., Excellent communication and influencing skills, capable of interacting with executive leadership.

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