Sales and operations manager

6 days ago

Noida, India WTF Gyms Full time
Location: WTF Gyms Headquarters, Sector 16, Noida
Type: Full-Time, Immediate Joining
Working Days: Monday to Saturday
Job Summary:
WTF Gyms is seeking a dynamic and results-oriented Senior Sales and Operations Manager to spearhead sales growth and operational excellence across all our gym locations. The ideal candidate will leverage data-driven strategies and innovative approaches to maximize revenue while ensuring seamless gym operations. This role demands leadership, strategic thinking, and a passion for driving performance in a competitive fitness market.
Key Responsibilities: Sales Growth and Revenue Optimization Develop and implement effective sales strategies to increase memberships, personal training packages, and other revenue streams.
Analyze sales performance data across all gyms to identify trends, opportunities, and areas for improvement.
Collaborate with marketing teams to execute campaigns that drive foot traffic and conversions.
Lead the creation of membership packages, promotions, and incentives tailored to market needs.
Build and maintain relationships with corporate clients to drive bulk memberships and partnerships.
Operational Excellence Oversee daily gym operations, ensuring a consistent and high-quality experience for members.
Implement standardized operating procedures across all gym locations to ensure efficiency and consistency.
Monitor gym performance metrics, including attendance, member retention, and customer satisfaction.
Address operational bottlenecks and introduce scalable solutions for growth.
Data-Driven Decision Making Generate and analyze detailed reports on sales performance, member behavior, and revenue trends.
Use insights from data to drive strategic decisions and set achievable targets.
Implement and utilize CRM tools for tracking sales leads and member engagement.
Team Leadership and Collaboration Lead and mentor gym managers, sales teams, and front desk executives to achieve their targets.
Foster a culture of accountability, teamwork, and continuous improvement across all locations.
Conduct regular training sessions to upskill teams in sales, customer service, and operations.
Revenue Diversification Identify and implement new revenue opportunities, such as events, workshops, or retail offerings.
Collaborate with the fitness team to enhance personal training and group class participation.
Key Metrics for Success: Monthly and annual revenue growth across all gym locations.
Membership acquisition and retention rates.
Personal training and add-on service sales.
Operational efficiency metrics, including staff productivity and member satisfaction scores.
Achievement of corporate partnership and B2 B sales targets.
Qualifications and Skills: Bachelor's degree in Business, Sales, or related fields (MBA preferred).
7+ years of experience in sales and operations, preferably in the fitness or service industry.
Proven track record of achieving and exceeding sales targets.
Strong analytical skills with the ability to interpret data and make strategic decisions.
Exceptional leadership and team management capabilities.
Excellent communication and interpersonal skills.
Proficiency in CRM and sales management tools.
Passion for fitness and understanding of gym operations is a plus.

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