Head of outsourced call center/ bpo
4 days ago
Experience : 5 - 10 years
Salary : ₹ 12 lacs - 16 lacs PA
Location : Gurugram
Job description
Outsourcing call center "Yellow Calls" provides high-quality services to customers, including telemarketing, customer support, database collection, and market monitoring. Currently, we are seeking a Head of Call Centre in India.
Responsibilities:
Ensuring the efficient and profitable overall functioning of the Call Centre.
Staff management.
Budgeting, cost management, financial performance analysis, and handling accounts receivable.
Responsible for business development, actively looking for new customers and maintaining current ones.
Participation in strategic planning and decision-making.
Interaction with the Head Office.
Standardization and streamlining of all the operational processes within the Call Centre.
Who we are looking for:
Experience working as an Operational Manager or Business Development Manager or a Head of a call center which provides services to external clients (not in-house).
Experience managing teams of at least 30 people.
What we offer:
Challenging assignment in an international company.
Growth perspective.
Competitive salary starting from 100,000 rupees per month (incentives extra).
Role Business Head
Industry Type BPO / Call Centre
Department Strategic & Top Management
Employment Type
Role Category Top Management
Education
UG : Any Graduate
PG :
Doctorate :
Key Skills
#Managerjobs #headofbpojobs #gurugramjobs
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