Customer Experience Executive

4 days ago


Mumbai, India Aromatan Brands Private Limited Full time

Company Description

Aromatan is a house of fragrance brands based in Mumbai, dedicated to creating unique olfactory experiences for individuals worldwide. The company focuses on the global consumer in a digital-first market while maintaining a passion for sustainability and eco-conscious practices in perfumery. Aromatan combines traditional perfumery craftsmanship with innovative product development and marketing strategies to shape the future of fragrance globally.

Role Description

This is a full-time on-site role for a Customer Experience Executive at Aromatan Brands Private Limited in Mumbai. The Customer Experience Executive will be responsible for ensuring customer satisfaction, providing customer support, and delivering excellent customer service on a daily basis.

2-3 years of experience with customer service at a product company and good written english skills is a requirement for the role.

Qualifications

  • Customer Satisfaction, Customer Support, and Customer Service skills
  • Analytical Skills and Communication abilities
  • Strong problem-solving skills and attention to detail
  • Experience in customer-facing roles
  • Ability to work collaboratively in a team environment
  • Proficiency in CRM software and tools
  • Previous experience in the fragrance or beauty industry is a plus
  • Bachelor's degree in Business Administration or related field


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