Customer experience executive

4 days ago


Mumbai, India Aromatan Brands Private Limited Full time
Company Description
Aromatan is a house of fragrance brands based in Mumbai, dedicated to creating unique olfactory experiences for individuals worldwide. The company focuses on the global consumer in a digital-first market while maintaining a passion for sustainability and eco-conscious practices in perfumery. Aromatan combines traditional perfumery craftsmanship with innovative product development and marketing strategies to shape the future of fragrance globally.
Role Description
This is a full-time on-site role for a Customer Experience Executive at Aromatan Brands Private Limited in Mumbai. The Customer Experience Executive will be responsible for ensuring customer satisfaction, providing customer support, and delivering excellent customer service on a daily basis.
2-3 years of experience with customer service at a product company and good written english skills is a requirement for the role.
Qualifications
Customer Satisfaction, Customer Support, and Customer Service skills
Analytical Skills and Communication abilities
Strong problem-solving skills and attention to detail
Experience in customer-facing roles
Ability to work collaboratively in a team environment
Proficiency in CRM software and tools
Previous experience in the fragrance or beauty industry is a plus
Bachelor's degree in Business Administration or related field

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