Assistant Store Manager

2 weeks ago

Mumbai, India Outhouse Jewellery Full time

Key Responsibilities:Sales & Business Development- Achieve monthly and quarterly sales targets as per brand goals.- Identify opportunities to drive sales through client acquisition, upselling, and cross-selling.- Track KPIs including conversion rate, ATV (average transaction value), and UPT (units per transaction).- Support Store Manager in analyzing sales reports and strategizing action plans for improvement.Client Experience & Relationship Management- Deliver a world-class client experience aligned with luxury retail standards.- Build and maintain long-term relationships with high-value and repeat clients.- Manage clienteling activities — follow-ups, appointments, and personalized recommendations.- Handle client escalations with professionalism and poise.Team Management- Motivate, coach, and support the sales team to achieve individual and store targets.- Assist in training staff on brand storytelling, product knowledge, and service excellence.- Ensure discipline, grooming, and adherence to brand protocols within the team.Store Operations- Oversee daily store operations including opening, closing, inventory, and visual merchandising.- Maintain high standards of store hygiene, display, and ambience in line with brand guidelines.- Coordinate with HO teams for stock replenishment, VM updates, and operational requirements.- Ensure compliance with SOPs and company policies.Visual Merchandising & Brand Presentation- Work closely with the VM team to ensure displays reflect brand aesthetics.- Ensure timely implementation of new collections, campaigns, and in-store experiences.Reporting & Coordination- Prepare and share daily/weekly MIS and performance reports.- Collaborate with marketing, logistics, and CRM teams for seamless operations.

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