Assistant Store Manager

6 days ago

Mumbai, India Outhouse Jewellery Full time

Key Responsibilities: Sales & Business Development - Achieve monthly and quarterly sales targets as per brand goals. - Identify opportunities to drive sales through client acquisition, upselling, and cross-selling. - Track KPIs including conversion rate, ATV (average transaction value), and UPT (units per transaction). - Support Store Manager in analyzing sales reports and strategizing action plans for improvement. Client Experience & Relationship Management - Deliver a world-class client experience aligned with luxury retail standards. - Build and maintain long-term relationships with high-value and repeat clients. - Manage clienteling activities — follow-ups, appointments, and personalized recommendations. - Handle client escalations with professionalism and poise. Team Management - Motivate, coach, and support the sales team to achieve individual and store targets. - Assist in training staff on brand storytelling, product knowledge, and service excellence. - Ensure discipline, grooming, and adherence to brand protocols within the team. Store Operations - Oversee daily store operations including opening, closing, inventory, and visual merchandising. - Maintain high standards of store hygiene, display, and ambience in line with brand guidelines. - Coordinate with HO teams for stock replenishment, VM updates, and operational requirements. - Ensure compliance with SOPs and company policies. Visual Merchandising & Brand Presentation - Work closely with the VM team to ensure displays reflect brand aesthetics. - Ensure timely implementation of new collections, campaigns, and in-store experiences. Reporting & Coordination - Prepare and share daily/weekly MIS and performance reports. - Collaborate with marketing, logistics, and CRM teams for seamless operations.

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