Technical lead- servicenow

4 weeks ago


Noida, India InMorphis Full time

What Technical Lead does in In Morphis on day-to-day basis? Technical Lead is responsible for architectural support of the Service Management product/tool suite. Rapidly develop application on the Service Now platform, applying innovative technical solutions to eliminate manual working. Roles & Responsibilities • Lead all technical aspects of project delivery and solution delivery including: Application UI Configuration, Workflow Configuration • Design, configure and customize Service Now platform for client to implement/sustain the following modules – Incident Management, Problem Management, Service Request Management, Configuration Management (CMDB), Change Management, Release Management, Asset Management, Service Catalog etc. • Integrate Service Now with other corporate applications via web services, mid server, email etc. • Development of required client specific custom reporting • Development of requirement integration components (SSO, LDAP, ADFS, Sail Point, Ping, etc.) • Interface with Service Now technical teams such as Cloud Infrastructure to successfully set-up the Saa S platform • Be a key member of the overall implementation project team • Prepare all client facing and internal deliverables that are technology related • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences



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